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The latest News and Information on IT Service Management, Service Desk and related technologies.

The top 9 benefits of implementing workflows for enterprise management

Enterprise workflow management is a strategic approach that enables organizations to standardize and optimize their workflows, ensuring seamless collaboration, improved productivity, and reduced costs. By leveraging the right tools, enterprise workflow management empowers IT teams to define, execute, and monitor their processes in a structured and consistent manner.

iOS Device Management: How to Manage iOS Devices

If your organization works with Apple assets, it’s time to put iOS Device Management into action. Under the scope of Mobile Device Management, this practice should be included in your IT Asset Management (ITAM) strategy. The challenge here relies on the specifics of this Operational System (OS). As you surely know, Apple is very strict about its devices, privacy policies, and overall information management.

Knowledge Base in Alloy Navigator Mobile

Knowledge is power. Especially when it’s a collection of knowledge about challenges in your specific IT organization. To streamline knowledge access for technicians, we’re adding Knowledge Base to our Alloy Navigator mobile app. IT specialists can now access the knowledge base on the go through the same mobile interface that they use to respond to and collaborate on tickets.

Revolutionize Your Asset Management: Top Fixed Asset Tracking Software of 2023

As businesses continue to grow, managing fixed assets becomes increasingly important and complex. That's where fixed asset tracking software comes in. In this video, we explore the top 7 fixed asset tracking software options in 2023 and what sets them apart. Whether you need to track assets for financial reporting, regulatory compliance, or optimizing asset utilization, choosing the right software is crucial. We dive into the features and benefits of Asset Panda, EZOfficeInventory, UpKeep, AssetCloud, Sage Fixed Assets, AssetTrack360, and Infor EAM.

IT Asset Management Software in 2024

In today’s fast-paced technological landscape, organizations heavily rely on IT assets to drive their operations and deliver value to customers. Efficient and effective management of these assets is crucial for ensuring optimal performance, cost savings, and regulatory compliance. This is where IT Asset Management (ITAM) software plays a vital role.

Hardware Asset Management Software in 2024

In today’s technology-driven business landscape, the effective management of hardware assets plays a crucial role in optimizing operational efficiency, reducing costs, and mitigating risks. Hardware Asset Management (HAM) refers to the systematic approach of tracking, monitoring, and managing physical assets throughout their lifecycle. To streamline and enhance this process, businesses are increasingly turning to hardware asset management software.

What is Unified Service Management (USM)?

Unified Service Management or USM is a method (as in a set of practices, procedures, and principles) to simplify and standardize service delivery across organizations. As the world of Service Management has its eye on Enterprise Service Management, this holistic approach stands to shine. So, if you’re looking for an all-round system designed to boost your whole organization’s service operations, you’re in the right place.

Android Device Management: How to Manage Android Devices

Phones and tablets are a big part of our everyday functions. So, it’s no surprise businesses have incorporated them to carry out their tasks. In the realm of IT Asset Management (ITAM), Android Device Management emerges to make sure these types of assets are correctly managed and protected across businesses. This includes different activities that go from enforcing security policies to deploying applications and ensuring data protection.

October is Cyber Security Awareness Month Ep. 18 | Security Insights Podcast

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

Navigating the Changing Landscape: Insights into Asset Management in 2023

Welcome to our insightful video exploring the ever-changing landscape of asset management in 2023. As the finance world evolves, asset managers face new challenges, including inflation, market volatility, and changing investor preferences. In this video, we delve into the key factors influencing the industry and how asset managers can adapt to stay competitive. We discuss the importance of innovation, differentiation, and relationship-building in a client-centric approach.