Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

All you need to know about the Release Management Process

Release Management is one of those processes in software development that most of us would benefit from doubt. However, we think the process is good enough and needs a few tweaks to improve. The release management process combines the release management procedure, the related project management process, and the people involved. The release management process can also be referred to as the release management life cycle or release process.

Automation and low-code: Setting the stage for ongoing innovation

Digital transformation is a term you hear a lot these days, but it’s not always clear what a business means by it. For companies using the Now Platform to reinvent how they work, it has a pretty clear and compelling meaning. ServiceNow customers are using the Now Platform to expand their automation initiatives beyond department-specific, isolated tasks to include processes that cross organizational boundaries. After all, the typical business process doesn’t stay within a single department.

Keeping the lights on - The ITSM challenges conquered by the UK's national healthcare

Learn how the IT services team for National Health Service (NHS) Digital navigated smoothly through several disruptions caused by the COVID-19 pandemic. Attend this webinar to understand the takeaways of NHS Digital's experience through the pandemic.

A Comprehensive Guide to Workflow Integration

Each step in a given workflow triggers another task in the process until you get to the desired result. When it comes to workplace processes such as a trouble ticket, these usually incorporate many steps, multiple applications, and routing to multiple engineers. These multifaceted and time-consuming steps are complex and rely on individuals, and they can be gated by the only people who have the “how to" knowledge.

mRemoteNG: Using the Remote Connections Manager for Windows

mRemoteNG is a simple tool popular among IT professionals for efficiently managing multiple connections. The popularity of password managers has shown how much people don’t like typing in passwords every time they want to connect to a service. And IT professionals are all too familiar with the annoyance of manually typing in credentials every time they want to connect to a remote service. mRemoteNG solves this problem for SysAdmins and IT teams, and in this article, we’ll explore how.

How to Create the Perfect Kiosk Mode on Shared iPads

Since the release of the first iPad, businesses have been clamoring to use it as a corporate device. Over the years, more enterprise capabilities have been added to iPads, allowing IT admins to provide protection while fulfilling various use cases – depending on whether the device is corporate-owned or a BYOD deployment.

What Are the Various Benefits of Automation in Manufacturing?

Every manufacturing unit thinks of maximizing its profits, which can be done by enhancing its production or reducing expenses. Asset management software can be helpful in increasing return on investment (ROI). To increase productivity, one must follow a rigid process of good management in the whole system. Automation plays a very important role in this.

Role Of Communication In Increasing Operational Efficiency

Have you ever been in a job situation where you have no idea what to do? You look at the others, and they appear to be just as confused as you are, and you realize that no one else has any clue about what they should be doing either. If you run a business, you quickly learn that good communication is paramount and one of the primary keys to maintaining a productive business. Communication affects every single aspect of your workplace, especially when it comes to your place of operations.

SRE vs. DevOps: Differences and Similarities

Organizations scramble to adopt new frameworks and methodologies to make the software more scalable. Plus, they need to do it in a reliable way that doesn’t cause more problems. Enter Site Reliability Engineering (SRE), a set of practices introduced by a Google engineer. But how does it stack up to frameworks like DevOps? DevOps and SRE both enhance the software development and product release cycle.

What Are the Optimization Points for Asset Management with the Right SaaS Solution?

For any business to excel it must have a set of rules to follow, and a management team to tell what is best for its organization. There are multiple assets in an organization, if they are not being managed well then there is a direct impact on the business’s performance. But thanks to the technology that has grown enough to help the organization manage assets in a very effective manner through the use of software like Asset Management Software.