Operations | Monitoring | ITSM | DevOps | Cloud

No one wants to have the worst IT help desk, but someone has to. And the title was recently earned by the Pentagon. According to a survey, the Department of Defense (DoD) was the last in line regarding help desk support, behind 23 other federal departments. But how did it get there? And, more importantly, how can you avoid being the last in line? Let’s see.

In the realm of modern IT, where the infrastructure complexity grows by the day and downtime equates to high-stakes losses, a transformative solution is not just desirable – it’s the need of the hour. Enter Artificial Intelligence for IT Operations (AIOps) — a powerful combo of AI and IT operations that is reshaping the landscape of IT management. And these are not just empty claims.

SIAM or Service Integration and Management consists of a way of managing multiple suppliers and integrating them to provide a single business-facing IT organization. It can effectively integrate interdependent services from service providers into end-to-end services to enable you to meet business requirements. Information regarding suppliers and vendors is central to an effective service delivery strategy: it will help both your overall organization capabilities and your financial decision making.

What if banks had an intelligent assistant that not only detects anomalies in real-time but also predicts potential issues before they even occur. Well, AIOps has made that reality today. AIOps in banking is a perfect example of technology blending with financial services to redefine operational excellence and customer experiences. From bolstering security measures to reducing banking costs, AIOps offers several game changing benefits that address challenges faced by the BFSI sector for a long time.

The information gap is broadening. According to Ivanti’s 2023 Press Reset cybersecurity report, over 50% of surveyed security professionals said their organizations hadn’t experienced a phishing incident in the last 24-months – despite virtually every organization getting phished in 2022!

Enterprise Mobility Management or EMM is a holistic set of practices and technology oriented to help you improve your management of mobile devices, the applications, and the data they enable and enforce your information security policies. Done well, it can help you keep track of phones and tablets, and keep your data protected.

We’ve all been there: at that frustrating moment when you have a problem or an urgent need and the customer support line is busy. Endless searching for answers turns up nothing that matches your predicament. That’s the friction ServiceNow teams are diving into headfirst to provide each of our customers satisfactory answers with promptness that matches the urgency they feel. Generative AI is helping the teams improve customer support at a rapid pace.