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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Security in the Digital Employee Experience w/ Steve Brasen: The Everywhere Workplace Podcast

On this episode of the #EverywhereWorkplace Podcast, we continue the discussion regarding Ivanti's newly released Digital Employee Experience (DEX) Report. Our host Jamie Whalen welcomes Research Director at Enterprise Management Associates, Steve Brasen, as our guest to discuss the report through a security lens. Watch to learn more! Ivanti automates IT and security operations to discover, manage, secure and service from cloud to edge.

The DEX Report Review w/ Ira Wolfe: The Everywhere Workplace Podcast

The Digital Employee Experience (DEX) Report is out, and in this episode our host Jamie Whalen unpacks its impact with guest Ira Wolfe. Ira shares his perspective as President and Chief Googlization Officer at Poised for the Future Company and how we can utilize this report to improve the #EverywhereWorkplace. Watch to learn more! Ivanti automates IT and security operations to discover, manage, secure and service from cloud to edge.

Why Is IoT in Asset Management Solution Getting Popular Among Organizations?

These days technology is essential for businesses as their clients only want the best technology. Moreover, competition is high and having the best technology is significant for running daily operations successfully. Therefore, when an organization is equipped with a lot of assets in order to keep them maintained. In the market, there are several technologies available for effective asset management such as Barcode, QR Code, RFID, GPS, BLE, NFC, IoT, etc.

S2E1: Designing flexible custom templates with ServiceDesk Plus - Masterclass 2022

Learn to craft dynamic templates with ServiceDesk Plus to handle various ITSM processes by collecting contextual information. Also, explore how you can build flexible forms using simple no-code mechanisms like field and form rules. Further, configure life cycles, workflows, SLAs, and loop in the relevant stakeholders to manage the complete life cycle of your tickets effortlessly.

S2E1: How to build dynamic templates with ServiceDesk Plus Cloud - Masterclass 2022

In this episode, we'll explore how IT service desk teams can save time and effort by creating customizable templates to handle various ITSM practices including incidents, service requests, problems, changes, projects, releases, and solutions. We'll also talk about simple, no-code techniques like field and form rules to make the templates dynamic and to streamline information collection from different stakeholders. Further, we'll explore how automations, workflows , SLAs and more can be connected to the templates to manage the complete life cycle of tickets effortlessly.

What is Enterprise Design Thinking?

Since IBM introduced its concept in the IT business landscape, enterprise design thinking has been making huge waves and has become a synonym for innovation. We have thoroughly explored the benefits and inner workings of traditional design thinking, but as with all great ideas and concepts, new and boundary-pushing versions tend to crop up with time. Enterprise design thinking takes elements from experience design and experience management to new levels.

The Basics of Vulnerability Management

Vulnerability management is a proactive and continuous process that seeks to keep networks, systems, and general applications as safe as possible from cyberattacks. Vulnerability management is a crucial aspect of security, and it's essential because it can help prevent data breaches that could result in severe damage to organizations. In this article, we'll delve into the definition of vulnerability management, its process, its importance, and some solutions to perform this task.

How secure tech can improve public service delivery in Australia

Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.

Automation and low-code: Setting the stage for ongoing innovation

Digital transformation is a term you hear a lot these days, but it’s not always clear what a business means by it. For companies using the Now Platform to reinvent how they work, it has a pretty clear and compelling meaning. ServiceNow customers are using the Now Platform to expand their automation initiatives beyond department-specific, isolated tasks to include processes that cross organizational boundaries. After all, the typical business process doesn’t stay within a single department.