What is problem management? In ITSM terms, an incident is a single unplanned interruption or reduction of the quality of an IT service. A problem, on the other hand, is a larger issue. ITIL™ defines a problem as “a cause or potential cause of one or more incidents.” Problem management entails the set of processes and activities responsible for managing the lifecycle of all problems that could happen in an IT service.

We're happy to announce that InvGate has recently obtained SOC 2 certification, reinforcing our commitment to data security and compliance. SOC 2 is a rigorous security standard that examines an organization's control objectives and tests how well they are implemented. Developed by the American Institute of Certified Public Accountants (AICPA), it consists of a third-party audit that evaluates how companies around the world handle data privacy.

“Leadership is the capacity to translate vision into reality,” according to organizational consultant Warren Bennis. As a leader, you need to have a vision that you can bring to life for your employees, customers, partners, and investors. That’s why we created the CEO Dashboard.

The global events of the past few years have permanently shifted us into a new era; defined by constant change, consumer-grade IT expectations, and digital innovation. Successful and sustainable digital transformation relies on an organization’s ability to make informed, data-driven decisions; achieve buy in from executive leadership; challenge the status quo; and future-proof investments against economic fluctuations.

Ivanti is proud to have partnered with Lookout, Inc to provide zero trust secure access across highly distributed application ecosystems while protecting their users, their data and their devices from accidental and malicious data exfiltration and threats. Today we are proud to announce the general availability of Lookout CASB and Lookout SWG as an add-on to Ivanti Neurons for Zero Trust Access (ZTA).

Lots of organizations believe that they do not indoor asset tracking as almost no assets go outside the premises of the organizations so there is no need for asset tracking. But even though their assets do not leave the premises, several assets are still lost, misplaced, or stolen. Since there is a huge area, assets are misplaced easily which is why indoor asset tracking is important. There are several industries that are using indoor asset tracking.

Most inventory management systems today include a core set of features and functions, such as asset tracking identifiers, hardware tools for reading the identifiers, documentation and reporting processes, and inventory management software designed to collect and synthesize inventory data.

A great customer experience mostly depends on customer service and customer support. When effectively implemented, they promote client loyalty and higher recurring income. Organizations must understand customer support and customer service to expand their business.