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The latest News and Information on IT Service Management, Service Desk and related technologies.

Streamlining support case creation and administration

When a customer has a support question or needs help to solve an issue, they should encounter a smooth experience all the way through to resolution. But that’s not always the case. At ServiceNow, when customer feedback revealed areas ripe for improvement, our employees listened and upgraded two important support workflows: case creation and auto-agent. “We try to provide customers with self-service content,” explains Vikas S., a product manager at ServiceNow.

How to Manage Medical Inventories through an Inventory Management System

There is a large sum of assets and medical supply of which the healthcare industry has to keep a track of. Check-ups that are regular to surgeries and the supplies used in it, there is a long-list to it and it would lead to an employee investment of time, plus this technique is also open to human error. An organization always wants to keep good track and manage their supplies in a very effective way.

Hector's Asset Tracking Software - How to subscribe ?

Do you have asset tracking issues? Do you spend hours updating your inventory on an Excel file? Introducing Hector, your ultimate asset manager. This short video will give you an overview on how you can subscribe to our solution. Our software is regularly updated with feedback from our users. Choose a solution that fits your needs! Hector is a SaaS solution that can be customized to your needs. Free yourself from the constraints of inventory management and choose a solution that suits you.

How the Scaled Agile Framework (SAFe) truly supports business

Technology leaders are expected to do a lot. Their business partners talk about evolution, agility, and the ability to change direction overnight in response to new and emerging threats and opportunities — with no loss of productivity. Keeping up with the pace of change while delivering on all the work that maintains the integrity and security of the business can be a daunting challenge.

Why You Need to Automate DevOps

When I began my career in IT more than two decades ago, most organizations had multiple silos of application development teams. Each team would be responsible for a single application or sometimes two and nothing else. Developers would spend days, weeks, or months working on a single release containing countless enhancements and improvements. Release day was a pressure cooker, with IT pros sometimes working on the deployment overnight, hoping nothing went disastrously wrong.

What Are the Benefits of Tracking Assets Through GPS Devices?

There are several types of asset tracking technologies available such as barcode, QR code RFID GPS NFC IoT BLE. in this blog we will know about GPS devices and Asset tracking. GPS asset tracking can be used for which organization and why it is considered one of the best options for outdoor asset tracking. So, without wasting any time let us begin!

4 ways Manager Hub simplifies the role of the manager

The workforce is facing massive disruption. A skills shortage is challenging leaders to rethink their talent strategy. And 81% of workers feel at risk of burning out, according to a study by Mercer. At the same time, employees are reevaluating what they want from work. A lack of flexibility and limited opportunities for advancement are among the top 10 reasons U.S. workers left their jobs in 2021, according to Pew Research.