The pandemic has forever changed the workplace, especially for my support and product success team at ServiceNow. One thing that hasn’t changed is our commitment to operational excellence, which starts with a great employee experience. My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits. When TSEs feel valued and appreciated, they build greater trust with customers.

In our quest to make the world work better for everyone, ServiceNow updates the Now Platform every six months. To pull that off, we’re constantly working on many innovations. Our latest Tokyo release introduced scores of new solutions and modules to boost productivity, accelerate value, and ramp up organizational trust. Bringing those innovations together and ensuring they’re aligned with customer needs is a mindful and purpose-driven undertaking.

Asset auditing is usually a long procedure especially when an organization has lots of assets. It becomes more hectic when you know some assets such as vehicles are in different locations and some vehicles are out making deliveries to clients. That is why it is important to plan asset audits in a way so that you have assets available at the time of audit. However, it is not simple as it seems that is why auditing is a complicated procedure!

It’s Cybersecurity Awareness Month. For a CIO, this is like the holidays, and there’s lots to celebrate and lots to do. By reading this, you’re helping me check something off my list: I want everyone in the IT and security landscape to know how these two teams can work together for a more efficient, productive and secure enterprise. To those outside the departments, IT and security teams are often conflated.

Every enterprise needs to look at the assets to supervise and see which ones are available for allotment and which one need to be managed, all this is done for better results throughout the enterprise. Management of these assets has a direct relationship with the growth of any enterprise. It is very important to keep a good track of all the vital information of the asset.

Alloy Software released a new cumulative update to the Alloy Software ITSM/ITAM platform. This update (2022.1.1) includes quality improvements, improves stability, and resolves a number of issues reported in earlier versions. The update involves Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.