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Have you met anyone in your organization who likes the budgeting process? Probably not. Business areas don’t like to get stuck with allocations granted from guessing the amounts they’ll need long before a solid plan is in place. The finance department gets blamed when the business areas don’t get what they want. Executives dislike the infighting and arguments that result when people seek funding for projects that only somewhat align with the organization’s goals.
The ‘last mile’ is a term used in the logistics and telecommunications industry to characterize the obstacles businesses face trying to deliver products to customers during the very last part of their supply chain. You might have a world-class infrastructure, high-end technology, and the most sophisticated processes and skilled resources, but if your product doesn’t reach the customer at the right time and place, your business suffers.