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The latest News and Information on IT Service Management, Service Desk and related technologies.

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How Is AIOps Transforming the Future of IT Operations?

Did you know that Artificial Intelligence began as an experimental program? However, as the global spending on Artificial Intelligence stood at over $118 billion in 2022 and continues to grow, it's become apparent that this is one experiment that's here to stay and will completely transform the way business operations are undertaken.

Education Asset Tracking & Management Software || Asset Infinity

In this video we will cover about education/institute asset tracking & management software system. Schools have a lot of inventory such as books and they have valuable assets such as projectors, laptops, computers other gadgets. Keep track of your books & all assets with proper school asset management software & get complete visibility & control on your assets and equipment.

Forrester: ServiceNow is a Leader in value stream management solutions

As corporate budgets shrink worldwide, product and engineering leaders are making tough prioritization calls to focus on the initiatives that truly deliver business outcomes. They’re also looking at ways to optimize costs, especially those resulting from heavy manual processes. The Forrester Wave™: Value Stream Management Solutions, Q4 2022 could not have come at a more important time.

Atlassian Presents: High Velocity ITSM

Join fellow IT leaders at Atlassian Presents: High Velocity ITSM. Learn how Atlassian supercharges service management to break down silos across development, IT, and business teams without missing a beat. Find out what it takes to coordinate the unique rhythms of teams across the enterprise, so everyone — including your employees and customers — can get in the groove.

Take Care of Your Team: Improve Your DEX to Combat Digital Burnouts and Work-Related Stress

The rapid digitalization of work environments means employees are obliged to work faster and better. Achieving this means businesses are dependent on having happy, healthy, productive teams. With 69% of global knowledge workers now working remotely, it appears hybrid working is working. A recent survey of over 10,000 employees by Ivanti shows that 42% have a better work-life balance and 33% are more productive.

PagerDuty App for ServiceNow: Extend ITSM with Real-Time Digital Operations

Watch this demo to learn about extending your ITSM solution with Real-Time Digital Operations via the PagerDuty App for ServiceNow. You'll learn about what you will get out of the box and will see the integration in action.

The 5S method for an efficient stock management

Do you sometimes feel that your company lacks organization and prevents you from working efficiently and securely? Here is the solution for a better inventory management! Also known as Lean manufacturing, the 5S methodology is of Japanese origin and was created for the production of Toyota factories. It focuses on the use of several tools to maximize efficiency by creating an ergonomic, clean and organized work environment.

Manufacturing Industry - Asset Management Solution || Asset Infinity

In this video we will cover about asset management software system for manufavturing industry. Automotive Manufacturing companies manage large plants, machines, assembly lines, warehouses. Moreover, they are also equipped with plant & machinery that need maintenance otherwise business loss can occur. Furthermore, spare parts and consumables are also required for effective equipment maintenance & repair. So, they also require tracking. With the help of equipment tracking software, manufacturing companies easily solve their problems.

Top 10 ITSM Trends to Watch Out for in 2023

IT service management (ITSM) is a critical corporate capability, but what are the key ITSM trends to watch out for in 2023? Thanks to the general evolution of technology-enabled businesses and the digital transformation acceleration caused by the global pandemic, the suitability of your organization’s current ITSM capabilities needs to be questioned – especially in light of the ten ITSM trends we’re about to share. We consulted ten IT leaders to reflect on the road ahead.

7 Help Desk Automation Tips You Can Start Using Today To Save Time, Effort, and Costs

When we look at the calls our help desk receives, we see many of the same issues repeatedly. Some of the most common calls help desk agents receive involve issues like password resets, new hardware requests, and generating standard reports. And when we examine our IT environments as a whole over the last decade or so, there has been a huge emphasis on automation. Why? We have learned that automation reduces risk, streamlines workflows, and makes everyone more productive.