Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

What is AIOps? The Importance of Artificial Intelligence for IT Operations

Modern IT environments are so complex, dynamic, and expansive that humans alone cannot effectively manage and maintain them. As a developer and operator, I have had to deal with failed servers and containers, running out of storage space, slow or unreliable network links, bugs in code, and unpredictable workloads in some applications.

Service Catalog: Simplifying Service Management and Ownership

With the adoption of cloud and microservices, modern IT infrastructures operate with a mesh of services that cater to multiple user requirements. It can get very difficult to simultaneously keep track of numerous services. A Service Catalog helps organize service-related information in a single pane, achieve end-to-end service ownership and get real-time performance insights.

How a telecom company elevated integrated risk management and security

Managing risk and compliance in telecommunications is no easy feat. When a telecom company operates in underserved remote and rural communities—including hurricane-prone island markets and mountainous regions in the southwestern US—it can be even trickier. That’s where communications services company ATN International, based in Massachusetts, found itself. The company wanted a platform to elevate its integrated risk management (IRM) program.

IT Trends Report Shows Experience Equals Confidence When Managing Complex IT Environments

Each year, SolarWinds publishes the IT Trends report, a collection of responses to survey questions meant to gain insight into the world of IT. I enjoy the IT Trends report for a variety of reasons, but my favorite reason is because I get to examine the raw data and draw conclusions! While reviewing the data and findings this year, I noted the demographic data collected included the number of years of IT experience for the survey respondents.

What is the Difference Between Stockout and Shortage in Terms of Inventory Management?

Lots of people believe that inventory management can be done easily. Inventory management is not a simple task especially when you have multiple work locations. There are several issues that can occur in inventory management which can be harmful to business. One of the major inventory management issues is stock-out. However, lots of people use stock-out in the place of inventory shortage & vice versa. But both are different terms. What is the difference between them?

Building a more resilient business with the Now Platform Tokyo release

Organizations today—and the people who run them—face unprecedented challenges. Executives are under pressure to make faster, smarter decisions and drive innovation while struggling to maintain day-to-day operations. Leaders are betting on platforms they trust to help them thrive in uncertain times. The Now Platform® Tokyo release is designed to tackle complex, interconnected problems and deliver value across the enterprise. It helps boost efficiency and business resilience.

Windows 11 22H2 and Ivanti UEM: The New Features Enterprise Users Should Know

The Windows 11 22H2 release demonstrates that Microsoft is embracing the Everywhere Workplace, with new features and capabilities to support remote workers and BYOD deployments. What enhancements should IT admins pay attention to? These are the features worth taking advantage of – and since Ivanti UEM solutions support devices on Windows 11 22H2, customers can roll out the latest OS to their whole fleet from day zero.