Understanding Help Desks Vs Service Desks - How Are They Different?
In business, a lot of seemingly similar terms are used interchangeably. However, when you dig down a little you'll find that there are differences, which can cause confusion if you're in the dark about them. Help desks and service desks are an ideal example. On the surface they seem identical, but the reality is that they do describe different components of a broader IT support infrastructure. Let's clear things up by talking you through what each involves, and covering the roles that they play in companies today.
