The latest News and Information on IT Service Management, Service Desk and related technologies.
What began with siloed shared services models—which consolidated a single business function’s scattered processes into one cohesive structure—has evolved over the past decade into integrated global business services (GBS) that seek to transform internal and external operations at scale. The GBS model remains a work in progress, according to GBS experts in a ServiceNow-commissioned white paper by Deborah Kops.
If you work in end user computing, you’re no stranger to the irritation of mystery issues. Tickets come in weekly but no matter how many teams you talk to, or fixes you try to implement, the issues never go away. You search and search for the root cause - but can’t find it. Frustrated, you assume it’s something outside of your control. Maybe the issues is caused by home Wi-Fi or end user error. That must be it – right?
This article will explain what IT services are, what types exist, the different ways to purchase and organize IT services, and the advantages that effective IT services bring to your company.
Are you leveraging Slack integrations to elevate team productivity? With a vast ecosystem of third-party integrations, Slack allows users to tailor their workspace to fit their specific needs. In this article, we'll delve into the world of Slack integrations and consider why you should start using some of the solutions available on the Slack App Directory. As of 2023, Slack boasts an impressive 20 million active users.
