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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

What to Look for With Ivanti's Fourth Quarter Release

In 2004, a joint initiative of the US Department of Homeland Security and the National Cybersecurity Alliance declared October National Cybersecurity Awareness Month to help raise awareness of the best practices to remain safe while working online. Vigilance enables us to maintain privacy and productivity for our own sake and for the organizations we may work for.

Survey: Innovation is a top management imperative

Forward-thinking organizations prioritize innovation—and for good reason. “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive,” notes ServiceNow Chief Strategy Officer Nick Tzitzon, guest editor of the Fall 2022 Workflow Quarterly. Research by ServiceNow and ThoughtLab confirms this insight.

Dashboards vs. Reports: How to Get the Most out of Your ITSM Reporting Tools

At this point, we all know that reporting is an essential part of ITSM. It helps us to have clear information about the performance of the service desk and the support team and thus make better decisions. ITSM reporting tools consist of dashboards and reports, and though it might seem great to have only two, this often poses a question: when should I use each one? If you find yourself having a hard time deciding, this article is perfect for you! We’re about to oppose dashboards vs.
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5 Service Desk Management Tools For Enterprise Teams

The best service desk management tools for enterprise teams bring much-needed clarity and order to the process of delivering support. By automating tasks, ticketing systems make it easier to keep track of customer requests and issues. As enterprise teams strive to deliver ever-higher levels of customer support, they require access to powerful workflow automation tools. Our favorite is StartingPoint. Sure we're a little biased, but this workforce management solution is a game-changer for ambitious enterprise teams that want to centralize their operations and provide an amazing customer experience. StartingPoint consolidates all of your customer information, conversations, and files in one place to streamline your workflows.

How Businesses Are Benefiting from Hybrid Cloud Infrastructures

Side by side with the popularity of hyperscale public cloud providers such as AWS and Microsoft Azure, many organizations maintain on-premises data centers. Organizations may keep them for mission-critical legacy systems with performance demands the cloud cannot meet, or simply be in transition and have not yet migrated their infrastructure to the cloud.

Take Stock During Peak Season

It’s that time of the year again and peak season 2022 feels different. With supply chains and global economies in flux, businesses have a lot to consider. Shipping woes are subsiding in many areas – consider that a year ago, the queue at the Port of Long Beach, California was approaching a peak of 110 vessels, down to eight freighters in September of this year. East coast ports in the US and others around the globe are seeing rising tides.

Privacy, Please! Why a Comprehensive Federal Framework is Essential to Protect Consumer Data Privacy

Laws vary by state. That’s expected. Fairbanks, Alaska, enacted a law prohibiting the provision of alcoholic beverages to moose, so don’t even think about it. In a part of Washington State, good luck trying to kill Bigfoot. (Not because Bigfoot doesn’t exist, but specifically because it’s illegal per a 1969 law.) But what happens when state-specific regulations are used to address a topic that transcends geographic boundaries like, say, the internet?