Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Track Asset Relocation: A Step-by-Step Guide

It's important for any business to keep track of its IT assets, and when it comes the time to do a relocation, things can get a bit tricky. Without the proper IT asset tracking in place, it can be difficult to locate where everything went and who is responsible for what. In this how-to guide, we will walk you through the necessary steps to properly track asset relocation with. With the right tools in place, your business can avoid any potential headaches down the road! Let's get to work.

ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management

The ITIL priority matrix can be valuable in assigning and directing work in an IT service management (ITSM) environment. Following on from our guide to all things ITIL, it can help you understand what is causing the most pain to your end-users, and direct your support efforts accordingly. Done well, an ITIL priority matrix can decrease service downtime, improve customer and employee experience, and make the request and change processes more efficient.

How to create a perfect Asset Register with the help of Asset Management Software

FMCD Sector is one of India’s largest growing sectors. The rate at which it has been growing is tremendous and with that comes a different set of hurdles for the industry, if we try to summarize them it can be a low level of management and increasing competition. FMCD Sector is the one which always grows up, as the consumers for Packed foods at relatively low costs attract the consumers.

How balancing technology and people can elevate employee satisfaction

The pandemic has forever changed the workplace, especially for my support and product success team at ServiceNow. One thing that hasn’t changed is our commitment to operational excellence, which starts with a great employee experience. My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits. When TSEs feel valued and appreciated, they build greater trust with customers.

The future of work paves a new path to customer obsession

he accelerated digital transformation we've witnessed since the beginning of the pandemic has provided plenty of people-centric opportunities, especially as we automate mundane tasks. All of the innovations that shook the industry—the advent of robotics and automation, the collection of employee data to build user behavior baselines, and the shift in power from employers to employees—have driven us to a place we used to call the future of work, which is here now.

Application Control for Windows

Application Control for Windows combines dynamic allowed and denied lists with privilege management to prevent unauthorized code execution without making IT manage extensive lists manually and without constraining users. Automated requests and approvals via Service Desk systems lighten the load for IT staff while providing users a streamlined experience.

What it's like to work on a Now Platform release

In our quest to make the world work better for everyone, ServiceNow updates the Now Platform every six months. To pull that off, we’re constantly working on many innovations. Our latest Tokyo release introduced scores of new solutions and modules to boost productivity, accelerate value, and ramp up organizational trust. Bringing those innovations together and ensuring they’re aligned with customer needs is a mindful and purpose-driven undertaking.

To Thrive in the Everywhere Workplace, IT and Security Teams Need to Work Together

It’s Cybersecurity Awareness Month. For a CIO, this is like the holidays, and there’s lots to celebrate and lots to do. By reading this, you’re helping me check something off my list: I want everyone in the IT and security landscape to know how these two teams can work together for a more efficient, productive and secure enterprise. To those outside the departments, IT and security teams are often conflated.

Why Understanding and Reducing Technical Debt Matters

Technical debt is a term that comes up frequently in IT organizations—whether to characterize software development, tech stack, or infrastructure. For instance, does your organization have operating systems that you keep around because they have legacy code or support an application critical to your operations, but whose vendor is long out of business? Maintaining legacy systems can be considered a form of technical debt.

Simplifying Asset Management in multiple locations with the help of Asset Management Software

Every enterprise needs to look at the assets to supervise and see which ones are available for allotment and which one need to be managed, all this is done for better results throughout the enterprise. Management of these assets has a direct relationship with the growth of any enterprise. It is very important to keep a good track of all the vital information of the asset.