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The latest News and Information on IT Service Management, Service Desk and related technologies.

Basic Difference Between CMMS & Plant Maintenance Software

Maintenance is one major part of all assets & equipment. It is helpful in keeping safe from unexpected equipment failure, that is why automated software is crucial for an organization. This is where CMMS and plant maintenance comes into play. However, there are lots of similarities between CMMS and plant maintenance, but they are different from each other. In this blog, we will know how CMMS and plant maintenance are different.

Business Continuity Planning for Your Small and Medium-Sized Company

Creating a business plan is hard in itself, but keeping it during a crisis requires a high level of expertise. Luckily, you can prepare your company for disruptive situations beforehand with the help of business continuity planning. Since the pandemic, we’re even more aware of how disasters and disruptions can hit anyone, any industry, in any way or form. It disrupted supply chains, made a majority of the workforce work from home, and introduced a rapid lifestyle shift all over the world.

Site Reliability Engineering (SRE) explained

Google has introduced so many innovations that it’d be impossible to list them all. And we’re not just talking about the obvious things like search engine algorithms or nearly-ubiquitous programs and apps (Google Maps, Docs, Gmail) — not even self-driving cars. Today, we’re going to talk about one such innovation: Site Reliability Engineering. In a nutshell, SRE it’s a practical framework for software development that improves on even giants like DevOps. Wait, what?

USU intensifies cooperation with automotive group on software license management

Bayerische Motoren Werke AG is expanding its cooperation with USU to optimize its group-wide software asset management (SAM). The current contract covers the migration of the existing solution for USU software asset management as SAM solution-as-a-service.

How intelligent Automation helps in simplifying the customer service experience?

When running a business, the most crucial aspect for any entrepreneur or organization is to provide an exceptional customer experience (CX) and grow the business efficiently. Not only designing the best product or services but also a lot of things that an organization needs to take care of for delivering quality CX. In today’s digital world, customer retention is as necessary as customer acquisition, and organizations are working towards this path.

3 Reasons to Ditch Your ITSM Solution for a No-Code One

With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet the evolving needs of their organization at a rapid pace. For most IT organizations, the programming effort required to customize less flexible software solutions to meet the changing demands of the business can often be expensive and slow-moving.

Introducing Our Newest Integration with ServiceNow

Blameless just released a new integration to ServiceNow’s incident management ticketing solution. If you are a modern DevOps team moving towards SRE practices and you want to speed the time to incident resolution through streamlined, automated workflows, this is worth investigating.

Steps Involved in the Process of an Asset Tagging System

Asset tagging is an important activity that must be done by all organizations, especially those organizations which are equipped with lots of assets. Asset tagging can be beneficial and provide several advantages to businesses that will make them more efficient and productive. In this blog, we will know what asset tagging is, what is the need for asset tagging & what are the steps involved in an asset tagging system! So, without wasting any time let us begin!

Good as Gold: Award-Winning Campaign Reveals What People Really Think About the Everywhere Workplace

Now that the world has embraced the long-term shift to the Everywhere Workplace, what do workers really think about it? That’s what we sought to find out with an ambitious survey that led to an eye-opening rendition of our annual Everywhere Workplace report. It also led to a big award.