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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

What Is an Asset Tag? A Complete Guide to the Asset Tagging Process

Are you a company that has assets in the hundreds? Maybe even in the thousands? If so, knowing the location and operational status of your company’s physical assets is imperative. It may sound repetitive, but we can’t overstate that your company’s profitability depends on being able to identify, manage, and control all of your assets. Physical assets are frequently used, sold, repaired, upgraded, removed, or even stolen.

Industrial Plant Maintenance: Why Asset Infinity CMMS Software Is the Right Option?

Industrial plant maintenance is not easy as there are lots of assets that need to be maintained. But organizations are unable to keep track of maintenance because they do not have a proper tracking solution. However, for industrial plants, maintenance is essential if assets are not maintained and do not provide good performance then production work is delayed. It not only impacts business but the brand image of a business is also diluted.

A complete guide to Asset auditing & best practices

Asset management is an evolving process as enterprises face increasing compliance and regulatory requirements. Enterprises also continue to expand their asset inventory as part of their growth and work with multiple vendors and third parties. This diverse range of assets is best managed with a centralized asset management platform that covers asset monitoring, including accurate auditing.

Mauricio Corona on the Potential of AI in ITSM

It seems like everywhere you look these days you find a thinkpiece to grimly warn us of the dangers of artificial intelligence. But if you talk to anybody with an interest in the way technology interacts with human life – particularly in the world of service management – and instead of the grim pessimism of dystopian fiction, you’ll find sheer enthusiasm. There is tremendous potential for AI in ITSM.

SCP Port: Secure Copy Protocol Definition & Examples

The SCP port has proven to be a very useful tool for SysAdmins. In short, the Secure Copy Protocol (SCP) is a method for securely transferring computer files between a local host and a remote host, or between two remote hosts. It is based on the Secure Shell (SSH) protocol. In other words, SCP servers help you transfer files to and from servers, computers, and other networking devices using a secure SSH tunnel.

Powering government security and innovation in the cloud

It’s no secret that government agencies are facing increasing restrictions and compliance regulations as they strive to ensure effective data governance and protection. “Agencies have a lot of regulated information that needs to be governed, and they need to make sure it’s not compromised,” says Corey DuBois, senior advisory presales solution consultant at ServiceNow. “There are a lot of checks and balances they need to have in place.”

Lars Rossen on What to Expect From IT4IT 3.0

IT4IT was created as a framework for IT service management, and has established itself as an alternative — or perhaps complementary? — standard to the widely acclaimed ITIL. But since it's been around for a decade now, it's about to change. Lars Rossen — one of the creators of the first version of the IT4IT Reference Architecture, which formed the basis for the standard — told us first-hand what to expect from IT4IT 3.0 on Episode 9 of Ticket Volume podcast.

What is a Neural Network (and How Does it Train Itself)?

You’ve probably heard about neural networks being hailed as the next big step in technological advancements in artificial intelligence (AI). Beyond its often exaggerated depiction in fiction and media, neural networks have slowly but steadily become an invaluable asset in the IT world. It is under constant research in data science and computer science.

What is QoS

Quality of Service (QoS) uses methods or technologies on networks to control traffic and ensure the performance of critical applications with limited network capacity. It enables organizations to adjust their overall network traffic by prioritizing specific high-performance applications. Your internet connection is like a highway where different types of vehicles travel to reach their destination. Your car drivers, truckers, average commuters, and emergency services vehicles all share the same lanes.

What Are the Various Plant Maintenance Types & Objectives?

Every organization is equipped with lots of assets and all organizations rely on some type of maintenance. Organizations that are into production and manufacturing such as oil & gas, electronics, and pharma heavily rely on maintenance. A manufacturing unit utilizes plant maintenance! Don’t know what exactly plant maintenance is? In this blog, we will know about plant maintenance Types & their objectives. So, let's begin with basic definitions first.