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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

How do flow states work?

Work free from distractions can be hard to find, especially with more of us working from home. A flow state is the most productive place you can be, and humans have recognized the benefits of flow for thousands of years. But in order to achieve a flow state, you need to be free of distractions. In today's digital environment, it's up to companies to architect spaces where their employees can thrive.

How to elevate the digital workplace experience?

The not-so-secret ingredient to attracting and retaining employees is a good digital employee experience. But if you think a good digital employee experience can be achieved by implementing some shiny new tools, think again! To achieve the strong competitive advantage that a satisfying and productive employee experience can provide, organizations have to strike the right balance of technology, organizational structure, and culture.

How Do Reports Help to Improve the Maintenance of Equipment?

When work is done manually the chances are that reports are not accurate. When reports are not accurate the decision based on these reports will not be accurate. Some organizations just make decisions based on assumptions, again decisions based on assumptions are not accurate which is why automated business reports are essential. In this blog, we will know how reports are helpful in improving maintenance equipment. But first, let us know what business reports are!

SaaS Customer Support Best Practices in 2023

No matter how well-developed your product is, it’s likely that a customer will have questions at some point during the process. When they do, it’s helpful in many ways for them to be greeted by an efficient and effective customer support team. Understanding what makes for exceptional SaaS customer support and how to implement it can significantly improve your company’s performance.

A Close Look Into Help Desk Metrics & Service Desk KPIs

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses can identify areas where the team is excelling and areas where improvements are needed.

How DBAs are Using SolarWinds DPM and Marginalia to reduce MTTR

Database performance is critical to business revenue. Slow and non-responsive databases can result in hundreds of thousands or millions of dollars in lost revenue from poor customer experience and downtime. High expectations in performance require IT infrastructure to function at full speed. In 2006, an Amazon study found that every 100ms in added page load time cost them 1% in sales.

5 Best Practices of Network Security Monitoring

According to Accenture’s “State of Cybersecurity Resilience 2021” report, security attacks have increased 31% from 2021 to 2022. This statistic shows that organizations are not ready with a robust security plan and lack continuous network monitoring, resulting in security loopholes. Efficient network infrastructure is crucial for the success of your enterprise.

Ultimate guide for Helpdesk Management System

Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. For, without the revenue generated by this transaction, how would they grow and develop more products to sell? You could say that customers fulfill a fundamental need for businesses to thrive and flourish. However, as they grow and the number of customers increases, managing them and their expectations can become challenging.

How Is Inventory Management for Warehouses Important to Increase Productivity?

“How much Inventory is left for the next batch of production?” Is this easy for you to answer this? If not, then there is a management glitch, which you must take care of. If your organization is still keeping a track of inventory manually it must be a time and money-consuming task. Whereas, if an organization wishes to switch to an automated Inventory Management Software, it makes the task very easy. Let us first know what inventory is & how inventory management helps!