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The latest News and Information on IT Service Management, Service Desk and related technologies.

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Best Business Process Automation Software (Top Options & Key Considerations)

In this article, I'm going to break down the best business process automation software for you to consider. I've found that automation can significantly increase productivity and reduce errors in any business process. My general rule is to identify the most time-consuming and repetitive tasks and automate them first. Why trust my opinion? I've worked with several automation software solutions and have seen firsthand the benefits they bring to businesses.

5 PDQ Inventory Alternatives Software in 2024

PDQ Inventory is a powerful asset management and inventory software that has gained popularity among IT professionals for its robust features and functionality. It offers comprehensive solutions for tracking and managing software and hardware assets, automating inventory tasks, and simplifying network management. As technology evolves and new alternatives emerge, exploring other software options that offer similar or enhanced features is essential.

How Generative AI Can Benefit Your Knowledge Management

There has been growing interest in the capabilities of generative AI since the release of tools like ChatGPT, Google Bard, Amazon Large Language Models and Microsoft Bing. With the hype comes concerns about privacy, PII, security and, even more importantly, accuracy. And rightly so. Organizations are treading cautiously with their acceptance of generative AI tools, despite seeing them as a game changer.

Tech Confessions - Attack of the Toasters | Crazy IT Asset Discovery Stories

Watch this JAW-DROPPING story about how unknown devices nearly provoked a panic for one IT team in the defense industry. They nearly shut down their entire network after receiving an alert about mystery endpoints they couldn’t identify. The lesson to be learned? You can't afford to miss ANY device on your network if you’re hoping to keep your IT estate safe and secure. Before you raise alarm bells, find what’s hidden on your network with Ivanti Neurons for Discovery.

Must-Have Features of ITAM Software | Boost Your Asset Management Efficiency - Infraon

Welcome to Part 3 of the ITAM software guide. Effective IT asset management is essential for success in today's fast-paced business environment. In addition to our previous videos on 'What are ITAM and Types of ITAM?" today, we talk about the must-have features of ITAM. Discover the essential features of IT asset management software. Track assets in real-time, manage the IT asset lifecycle, reduce costs with license management, achieve network visibility, automate inventory, streamline asset movements, and gain valuable insights through in-depth reporting.

Why banks need to unify technology, risk, and security

In today's dynamic banking environment, effective management of technology risk is paramount. The rapid adoption of new digital tools and solutions is exposing banks to a battery of technology threats that can bring down their operations. These growing risks range from cyberattacks and fraud to internal software failures and system misconfigurations—and they have CEOs on alert.

OpenTelemetry Security: How To Keep Telemetry Data Safe

Organizations implementing observability in their digital services architecture should be familiar with OpenTelemetry (OTEL) framework. While our OTEL guide provides an in-depth examination of the benefits of this open-source framework, the potential security challenges with OpenTelemetry warrant a separate guide.

Sustainable IT Is the Future & The Future Is Now

At Nexthink, we are committed to supporting our customers as they accelerate sustainable IT improvements in the global fight against climate change. Through our Sustainable IT solution, we aim to provides vital insights to help IT and EUC professionals embed sustainability into the core of their IT strategy. The great news is that doing this leads directly to operational efficiency and cost savings. We hope every company keeps this in mind as they accelerate their sustainable IT efforts.

The 8 Best Practices for Reducing Your Organization's Attack Surface

Increases in attack surface size lead to increased cybersecurity risk. Thus, logically, decreases in attack surface size lead to decreased cybersecurity risk. While some attack surface management solutions offer remediation capabilities that aid in this effort, remediation is reactive. As with all things related to security and risk management, being proactive is preferred. The good news is that ASM solutions aren't the only weapons security teams have in the attack surface fight.