In the business world, information technology (IT) is everything. Without it, companies would struggle to keep track of their data and operations. However, managing all of a company’s IT assets can be a daunting task. This is where IT asset management (ITAM) comes in.

As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still prone to failures and breakdown.

I’m excited to announce Gartner has named ServiceNow the AIOps worldwide market share leader.1 We believe this confirms that ServiceNow® Predictive AIOps delivers on the promise of proactive IT. AIOps helps organizations drive resilience, efficiency, and proactive IT operations at scale. By distilling signal from noise, ServiceNow AIOps helps organizations better identify root causes and facilitate faster remediation.

Businesses today operate in a highly dynamic environment. And it’s safe to say that over the last couple of years IT departments have witnessed an unprecedented change. While digital transformations have been among the key initiatives for most organizations, covid 19 catapulted enterprise digital transformation to become the top priority for many businesses. With this shift, the IT department has taken center stage.

Maintenance does not always mean repairing your assets and equipment but lots of organizations think in that way. As we know repairing assets can be costly, so organizations keep using assets until asset breakdown. As a result, they have to pay more maintenance expenses. But with a condition monitoring system, you can always keep your assets maintained. In this blog, we will know what a condition monitoring system is and what are the advantages this system provides! So, let us begin.

We have gone through several definitions of IT service management and service management, but the meaning of ‘service’ is still not clearly stated. So, when you ask – What is service? Everyone has their assumptions and answers according to their experience. But as the global economy is growing day by day, service plays a vital role in shaping the economy. And you need the right and perfect answer – What is a service?

Software Asset Management (SAM) is a topic that is seldom discussed in conversations about the importance of IT Asset Management. And yet it's a crucial part of every company's organizational efforts. This is because software is more than just installations.

Two of the most important ITSM practices in today’s IT managerial landscape are asset management and configuration management. Since software and hardware components are at the heart of the service a company provides, understanding how these components work is vital in IT service management. It might sound tricky since management has so many branches that extend anywhere from a company’s resources to its partners, its data, processes, and suppliers.