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The latest News and Information on IT Service Management, Service Desk and related technologies.

Trouble with Google Chrome and macOS: When Google Helper isn't Helping

How a US-based consumer goods company reduced ticket count related to performance issues on macOS devices using Chrome as part of their digital collaboration platform. Thanks to digital collaboration tools, the world continues to evolve and accept new hybrid working styles. Today, reliance on these instant messaging, video calls, and conferencing tools has turned collaboration solutions into the lifeblood of modern business productivity and collaboration.

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Why Listening to Customer Feedback Leads to Startup Success

Did you know that ignoring customer feedback has resulted in 14% of startup failures within the last few years? Besides sketchy products, poor pivots, and lousy marketing strategies, they all boil down to one factor - the lack of constructive criticism. As a startup business, it's essential to solve problems the right way. Therefore, having a strong personality when facing constructive criticism is necessary, as it will lead to further improvement of your products and services. And your startup's best critics are your customers. As such, listening to what your customers have to say will help your company produce better quality items in the future.

How an integrated ITSM and ITOM platform can help you accelerate it

Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There’s a chance that you’re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape – causing poor user experiences, disparate workflows, recurring IT issues, upgrading systems, and more.

How to choose an IT Project Management software?

IT project management, like every other discipline in modern business, is heavily dependent on technology and data to be effective. Unlike other disciplines, however, technology has not had a significant impact on how project-management processes are performed. The same activities that were once done manually are now supported by software to improve efficiency.

Is Prescriptive Maintenance the Right Option for Asset Management?

Prescriptive maintenance is one of the less-known maintenance types. However, this maintenance is proactive maintenance and for some industries, it is more effective than predictive & preventive maintenance. In this blog, we will know what prescriptive maintenance is and can you use this maintenance type in your business? So, without wasting any time let us begin!

Five key initiatives for organizations to embrace a customer-focused culture

Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses to cultivate a culture that values customer satisfaction. A single viral tweet or negative review can significantly impact your bottom line. In reality, many of these reviews are likely being read by your prospective customers as they decide whether or not to make a purchase.

Is Conveyor Maintenance Checklist Crucial? How Does It Help to Reduce Downtime?

In huge manufacturing units, there are lots of assets and machinery that are helpful in running the day-to-day operation. In case, if these assets stop working due to any reason, then huge problems can occur. One of the biggest examples of this type of asset is the conveyor system. This asset speeds up the manufacturing process and helps organizations to send items from one workstation to another. If the conveyor system does not work, then a work delay will occur, and chaos will take place.

High Availability vs Disaster Recovery: What's the Difference?

Continual service delivery is key to a great customer experience and to building a good reputation. Service interruptions - besides affecting the customer experience - can be costly to the business. In a 2025 survey, 25% of respondents said that the hourly cost of a server outage for them was somewhere between $301,000 and $400,000. Besides this, failure of critical systems can bring businesses to a halt and can even cost lives.

Why AIOPs is Important for Businesses of the Future?

The technology landscape is rapidly changing, with several enterprises undergoing digital transformation. Adopting new technologies and solutions is essential if you want to build a future-proof enterprise. Artificial intelligence in IT operations or AIOps is an emerging technology that leverages artificial intelligence to help IT operations tackle the challenges of rapid digital transformation.