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The latest News and Information on IT Service Management, Service Desk and related technologies.

Software Development & IT Teams in Harmony - Discovery Phase | Jira Service Management | Atlassian

Learn how Jira Service Management empowers modern teams using Jira Software and Bitbucket throughout the software development life cycle, specifically the discovery phase. We'll share tips to help your teams deliver value faster, eliminate information silos, and accelerate the flow of work across the Atlassian platform.

Software Development & IT Teams in Harmony - Operations Phase | Jira Service Management | Atlassian

Learn how Jira Service Management empowers modern teams using Jira Software and Bitbucket throughout the software development life cycle, specifically the operations phase. We'll share tips to help your teams deliver value faster, eliminate information silos, and accelerate the flow of work across the Atlassian platform.

Application Experience: Faster Value and More Comprehensive than Ever

We are excited to announce the availability of significant enhancements to Application Experience and its use-cases and capabilities. For Application Experience, the 2023.4 release delivers an all-new Library Pack, coupled with several in-product enhancements to offer customers faster time to fully configured operation and increased value.

The 5 best asset tracking software in 2025

Best asset tracking software is a technical process that involves identifying, monitoring, and managing physical and virtual assets using technology. Asset tracking aims to provide organizations with real-time visibility into the location and status of their assets, which can help improve operational efficiency, reduce costs, and mitigate risks.

ITOM as the Gateway to AIOps and DEX

With the growing complexity of IT environments, it has become increasingly challenging to manage IT operations manually. The advent of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) has led to the development of AIOps and Digital Experience Management (DEX), which leverage ITOM capabilities to deliver even more significant benefits. Before getting into how they are interlinked, let’s look at them individually first.

Empower Your Workforce with Digital Employee Experience Management

As a key decision-maker of a growth-oriented organization, you always want to promote a collaborative work environment where employees are encouraged to work together, share ideas, and leverage each other’s strengths. Unfortunately, the Covid-19 pandemic has changed the way we work! With the rise of hybrid work and employees operating from a variety of devices and locations, it’s becoming more challenging for IT leaders to keep a grip on the digital workplace.

How to do Fixed Asset Verification?

With the changing environment and the sudden positive change in innovation, it has led the world to a life full of comfort which at any given point includes the management of all your assets just with a simple click. With the help of Asset Management Automated Software one can easily track, manage, verify, pull reports of their assets etc. That too on a real-time basis.

The Importance of Inventory Management for Retail Businesses

No matter which industry your organization comes under, they must be having a certain set of inventories that they use. The prime use of Inventory lies in a manufacturing or retail industry, the one who produces the goods and the one who are related to the whole process of delivering it to the ultimate consumer. It is very important to keep track of inventory in an organization as it leads to the right path by bringing in the balance that it always required.

Retail Inventory Management Best Practices: Tips for Success

Effective inventory management is an essential aspect of running a successful retail business. Whether you own a small boutique or a large chain of stores, managing your inventory properly can help you reduce costs, increase efficiency, and maximize profits. However, inventory management can be a complex and time-consuming task that requires a significant amount of planning and attention to detail.

EAM vs APM: Which One is Right for Your Business?

Welcome to our blog on Enterprise Asset Management (EAM) vs. Asset Performance Management (APM). In today's fast-paced business world, asset management has become a critical component for companies looking to remain competitive. With the growing complexity of modern assets, it's essential for organizations to have effective strategies in place to manage their assets and maximize their value. Two popular approaches that have emerged are EAM and APM.