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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Control the Inventory of Your Business with Inventory Management?

Inventory management can be a challenge for all organizations. With effective inventory control, companies can make significant improvements by avoiding wastage, enhancing traceability, and maintaining compliance. In this blog, we will know how we can control inventory and why it is important! So, let us begin!

Extend Device Lifecycles and Increase Employee Happiness

See how Nexthink’s IT department extended hardware refresh cycles while increasing employee happiness by offering device choices and incorporating sentiment and environment stewardship into the process. Like many organizations, our IT team has fallen behind on hardware refresh cycles due to the global chip shortage and ongoing supply chain issues.

What is ITIL and ITSM?

ITIL and ITSM have growing preominence in current business landscapes. However, people often perceive that these two terms are non-comparable and distinct. Your business will be gaining very little when you seek to consider these terms independently. ITIL and ITSM add value to businesses through cost efficiency, reduced downtime, agility, and operational efficiency. Therefore, Managed Service Providers (MSPs) are looking to integrate ITIL and ITSM into their business philosophy for IT management software.

How Important is ITSM Software in Today's Digital Age

Technological breakthroughs are disrupting the basic norms of Information Technology (IT), and businesses should keep in line with emerging innovations and trends to add value to their services and products. IT service management (ITSM) has become the typical paradigm for resource management of IT products. It has become imperative for businesses to embrace ITSM since it automates IT processes, enhances job satisfaction, and resolves issues.

How to choose the best-fit ITSM software for your fast-growing Tech start-up?

Choosing the right IT service management (ITSM) software for your company is crucial since it directly impacts your end-to-end IT service delivery. And, if you’re a start-up, you need to be especially cautious about the software you use. If you choose the wrong IT helpdesk software that doesn’t match your organization’s requirements, you might waste time, money, and resources.

Boosting your Customer Success - Infraon

Customer #success may seem like the most obvious goal to grow any business. But that’s just one side of the story. On the other side, the story becomes complex as many #companies are realizing that knowledge is only half the power! With constant cultural changes and economic realities affecting the world, customer expectations are rapidly evolving too. So, it’s more critical than ever before that you learn how to deliver great experiences.

You need these 5 features in your ITSM chatbot

With advances in AI, the obvious discussion arises, how to make work-life easier? How to minimize time spent on mundane tasks? How to save time and money while ensuring that your IT team is functioning as efficiently as possible? Now enter… the chatbot. The virtual assistant or the chatbot is a significant AI-powered development with various use cases. It is an integral part of self-service today. In fact, you can even say that the chatbot has re-defined self-service.

Why Asset Management Is Important for the Education Sector?

The education industry has lots of assets and pieces of equipment that need to be managed in the right way. However, most of their assets are lost, misplaced, or need to be repaired. The reason all these problems occur is because of the mismanagement of assets. The solution is simple, that is asset management software that is built to resolve all these types of problems. What is an asset management and how important it is for the education sector? That we will cover in this blog now.