I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years. ServiceNow is the only vendor recognized for its mission and vision.

Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the laptops, printers, and other hardware used by the employees. This is where a detailed hardware inventory of IT assets becomes useful. A hardware inventory can help you keep track of all devices and equipment owned or used by your organization.

The widespread adoption of mobile apps is driving workforce productivity from almost anywhere across nearly every industry. Workers are relying on mobile technologies more than ever to get their work done every day—from short-staffed nurses who need to update information on the go to field service technicians who need to complete tasks and access critical information in real time to desk workers who need visibility into communications and company resources from anywhere.

Just a couple of days after Google announced a high-risk zero-day vulnerability in Chrome, Apple disclosed two zero-day vulnerabilities affecting their operating system on both mobile and desktop devices. The company has already issued updates for its iOS and macOS users. The patched versions are as follows: As for the Apple zero-day exploits, they were reported anonymously.

Despite the fact that the telecom industry is constantly growing, it has been struggling to provide cutting-edge user experiences and meet the growing demands of operational agility. Telecom companies are constantly seeking for better viable choices to reduce operational expenses, increase agility, and improve efficiency. This is where emerging technologies like Robotic Process Automation (RPA) can be extremely helpful.

It has been seen several times that. When a customer raises an issue. Several technicians are working on the same problem. As a result, duplication of work occurs, and efficiency suffers. To avoid this type of problem, help where software is utilized. As it keeps updating the status in real-time and provides each problem with a unique identity number. Whenever the technician works on the same problem it alerts the member that the other technician is looking into it.

In the realm of employee experience and company culture, there’s no term more ubiquitous than work-life balance. It’s what every job candidate wants and every business promises. But in the years since work-life balance became a ubiquitous selling point, the workplace has changed drastically, and a new concept is starting to supplant work-life balance: work-life integration. The pandemic and coinciding shifts to remote and hybrid work have spurred a deluge of new approaches to working.

It should come as no surprise that cloud-based ITSM solutions have become so popular. As we’ve explored in our comparative piece: they are easily deployable, they tend to be less costly as an upfront investment and they are highly customizable to fit different IT infrastructures and team functions when compared to their on-site equivalent.