When faced with an overload of “simple” L1 tickets, this organization integrated smart automation enabling their L1 agents to stay efficient, save time and avoid rising costs. In just 3 months, the benefits were already evident.

If you’ve never searched for ways to improve help desk efficiency, do you really work in IT? For experienced IT leaders and L1 agents, it’s a familiar problem. It usually sounds something like this.

The Now Platform® San Diego release is generally available (GA) with many new enhancements to help people work fast, easier, and more efficiently. I’m excited that GA day is here, knowing my team helped deliver another great release. In my career as a ServiceNow upgrade program manager, I’ve managed upgrades for 13 releases—three as a customer and 10 within ServiceNow. Generally, on GA day, my team’s work is complete, and we’re already preparing for the next release.

The world of work is changing faster than ever, but one thing remains the same: When technology unleashes human creativity and passion, everyone benefits. In this spirit, I’m proud to introduce the Now Platform® San Diego release, available today. The San Diego release features advanced hyperautomation capabilities and a sleek, intuitive design.

Imagine while the maintenance team working on some work order and they require a specific type of equipment, but they do not find it. Now the work is halted, and everyone has started looking for this required equipment. But they do not find it. These types of scenarios are quite common in all sectors. Now either asset theft occurred, or someone placed an asset in the wrong place.

I fell in love with San Diego on my first visit in 1996. I could imagine calling it home. A laid-back lifestyle, an amazingly diverse community, sea breezes—what else could a systems engineer from gray England want? Back then, San Diego wasn’t exactly a hub of innovative technology. So, when Fred Luddy founded ServiceNow in San Diego, he forged a new path. In fact, he was ahead of his time in many ways.

Are you running a local Small Business Development Center (SBDC)? There has never been a better time to embrace the potential of cloud technology solutions. To successfully provide small business owners and entrepreneurs with the skills and resources they need to succeed, you must have access to robust cloud solutions to accelerate your operations. ‍ In this turbulent economic environment, it’s never been more important for entrepreneurs and small business owners to have a local SBDC.