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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

The growing interoperability between workspace management and ITSM

As economies gradually open up, it is becoming clearer that the hybrid work model is here to stay for increasingly more organizations. This has increased the need for cross-departmental collaboration between IT and the facilities team. During pre-pandemic times, IT teams in several organizations relied on the facilities team to maintain the upkeep of workplace assets such as printers, projectors, and monitors.

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ServiceNow Alternatives (FAQs 2021)

There's no shortage of ServiceNow alternatives on the market for your business to explore. As service-focused organizations look for ways to optimize workflows, leveraging a sophisticated workflow automation solution is a strategic move. This could be the difference between good and exceptional customer experiences. ServiceNow isn't the only answer to automation. If ServiceNow isn't working for you, there are other workflow automation solutions that are capable of streamlining your operations.

Described Asset Tracking Best Practices in an Organization

Organizations provide costly equipment to their employees so that they do their work more efficiently. These assets have parts that are costly as well. These costly pieces of equipment need to be maintained regularly otherwise machine performance and efficiency will decrease and parts of the machine will stop working and you will need to replace those parts. This entire process will be costly! That is why you need to keep track of assets and proper asset tracking is essential.

Building a business case for Intelligent Service Management

Traditional IT service management solutions often fall short when it comes to innovation. While legacy systems are tailor-made to perform one or two functions well today’s service management solutions need to perform beyond these boundaries. Especially, since the pandemic has just ushered in a new era of service management, one that is filled with new challenges.

Optimize Browser Experience with Ivanti Browser Manager

What do you picture when you think of the Everywhere Workplace? Your home office, beloved pet curled up at your feet, coffee brewing in the next room? Or maybe working in the mountains or at the seashore or some other idyllic location? There’s more to the Everywhere Workplace than exotic work settings.

Client Project Management (5 Best Practices)

Client project management can present a range of challenges. Establishing solid working relationships with your clients is critical to retention. These are the foundation of any successful service business. If you’re unable to inspire retention and suffer from high churn, this can throw the sustainability of your service business into question. So, what’s the secret to success?

Swarming, Scrum, and How They Can Benefit Your Organization

Project management is hard. Even if you arm yourself with the best team and the best resources, unexpected issues may arise creating delays or other bottlenecks. In fact, according to a 2021 report, the role of project managers is so stressful that 37% of them have considered leaving their jobs. The good news is that, over the decades, the industry has developed frameworks to consistently deliver projects without exceeding the resources or missing the deadlines.

ServiceNow employees are thriving in the new world of work

At ServiceNow, we’ve adjusted to the changing times, encouraging our employees to work in the most efficient and safe ways available to them to embrace the new world of work. We’ve embraced the distributed work model. Three of our global employees are proving it’s possible to adapt to new working environments and thrive—no matter where they are. Their jobs have impacted their personal decisions to work remotely full time, in the office full time, or a hybrid of both.

How to Mitigate CVE-2022-0847 (The Dirty Pipe Vulnerability)

Dirty Pipe vulnerability is a Linux kernel vulnerability that allows the ability of non-privileged users to overwrite read-only files. The vulnerability is due to an uninitialized “pipe_buffer.flags” variable, which overwrites any file contents in the page cache even if the file is not permitted to be written, immutable, or on a read-only mount, including CD-ROM mounts. The page cache is always writable by the kernel and writing to a pipe never checks any permissions.