Operations | Monitoring | ITSM | DevOps | Cloud

Total Cost of Ownership (TCO) often comes up when talking about IT management, but not everybody knows its full utility. Most of the time, the cost of an IT asset is only associated with its purchase or licensing fee. However, that’s not the only expense you should consider. There are several associated costs that affect the TCO – such as maintenance, support, and guarantee. So, it is particularly useful as it gives you a clear picture of how much you are investing in your assets.

On April 13th, 2023, Almaden had the opportunity to participate in the I Seminário Executivo Sucesu RS 2023, which was held in Porto Alegre, RS. Almaden participated jointly with Arklok, one of its best business partners. The event’s theme was customer relationships and experience in the digital era, which is a crucial aspect of business in today’s world.

The break/fix support system has been around since the beginning of IT support. It has remained the most popular model over the years for a reason: agents find it practical and straightforward. However, over the last few years, IT teams from around the world have been questioning its effectiveness and adopting new tools and strategies in order to build a more proactive support system.

In today’s highly competitive and digital era, maintaining an accurate inventory of office supplies is crucial for a company’s success. Not only does it ensure that employees have the necessary tools to do their jobs, but it also helps keep costs down by avoiding overstocking or understocking. That’s where office supplies inventory management software comes in. This software can help businesses streamline inventory processes, automate reordering, and reduce waste.

Many businesses waste time, money, and energy trying to manage their hardware, software, and cloud assets. Without an easy way to track these assets, your organization may be paying for outdated software or unused licenses or cloud subscriptions—or struggling to keep up with each asset through its lifecycle. It’s time to rethink your IT asset management strategy. Consolidating management onto a single platform makes it possible to boost productivity.

Ready, set, go: when it comes to customer service, it's a race against the clock. Customers expect lightning-fast responses and complete solutions to their problems. But what happens when your help desk can't keep up with the pace? The answer is simple: frustration, dissatisfaction, and potentially lost clients. That's why measuring and improving Time to Resolution (TTR) is crucial. As a customer, there's nothing more irritating than dealing with a slow or ineffective help desk.