At ServiceNow's annual Federal Forum in March 2022, more than 1,400 government leaders and contractors convened for the first time since the start of the pandemic. We recently surpassed the two-year mark of a rapid shift to remote work, and federal leaders reflected on the widespread modernization that took place during this period. Although the number of federal employees returning to offices continues to rise, according to Axios, the world of work has changed dramatically.

Software users have spoken, confirming the power of ServiceNow’s innovative low-code and no-code development platform. We’re delighted that G2 has recognized ServiceNow® App Engine as a Leader in: These rankings, driven entirely by software users, consider customer satisfaction and scale according to market share, vendor size, and social impact.

A year ago, we launched the Orchestration center capability in Freshservice. At that time, little did we know that it would turn into a vital driver of customer delight with over 40 apps in just one year! With new third-party applications joining the Apps Marketplace almost every month, we are set to address an expanding range of business needs with an extensible solution that perfectly integrates with the organization’s ecosystem.

One of the most challenging things when writing about DevOps and ITIL is finding the perfect phrases to define both of them. They not only mean different things to different people and organizations but are also implemented & used very differently. Let’s glance through their definitions first.

A well-maintained, accurate configuration management database (CMDB) is the cornerstone of successful IT operations, offering clarity about what’s in your environment and how it all works in tandem. Yet, statistics indicate that only 25% of organizations are actually receiving meaningful value from their CMDB investments. This is due in large part to ever-changing IT assets and the increasing complexity of infrastructure and applications.

Asset intensive organizations regularly struggle with keeping equipment, and different resources in compelling working conditions while likewise diminishing the expenses of maintenance and time-based inspection & fixes.

After three months of no activity, this organization breathed life back into its new self-service portal with a creative outreach campaign. “Fast” and “user adoption” rarely go hand in hand. In fact, 83% of senior executives said their biggest challenge with digital transformation was getting their staff to use the software. But that doesn’t mean we have to accept this as the status quo.

Equipment management does not always mean providing maintenance when it is broken. It includes lots of activities that need to be done regularly. However, it becomes quite hectic when there are pieces of equipment in abundance. For equipment managers in the construction industry, it is essential to know which equipment is required at which location. So that, no work operation is halted. This is where equipment management software comes into play!

Though change is not a new concept in IT -- one might say it is intrinsic to the very nature of it -- the rate of change has accelerated dramatically over the last few years. We’ve recognized that people are everything and that we need to use technology to do more of the heavy lifting. This blog will look at how to automate customer service, streamlining IT support and improving your organization’s overall service delivery.