Log files are an important source of information about the state of an application and how it’s functioning. Therefore, log management and analysis are critical to application performance monitoring.

ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple iterations over the years. Though we won’t go into detail as to what ITIL is (we’ve got a Definitive ITIL Guide for those who want a complete rundown), it could be quickly defined as a set of suggestions, best practices, and different approaches of how to do ITSM.

The cloud is a solution that allows you to access data and documents from anywhere and from any medium whether it is a computer, a tablet or a phone. But is your data really secure? A secure cloud ensures the privacy, security and compliance of all stored data. All these aspects must be taken into account when using a cloud solution to ensure the security of your information.

ServiceNow is a workflow automation platform used by organizations for their IT ticketing and project management needs. In contrast, Squadcast is an end-to-end incident management and SRE platform that is used by organizations for their reliability requirements.

A maintenance manager's job can be overwhelming when assets and pieces of equipment are in abundance. It becomes more complex when the management of assets is done manually. When work is done manually assets are not provided maintenance on time impacts asset performance and chances of asset failure are increased. That is why it is important to invest in asset management or maintenance tracking software.

During the last 25 years, companies have relied on SMB protocol to allow them to collaborate and centralize corporate documents. These are the good old shared drives we all know well. Let’s take a look back at this technology for some good background.

Are you looking for ways to improve your business workflow? You need to start investigating workflow automation tools. With the right tool in hand, you can eliminate administrative tasks and focus on high-value customer-facing activities. Workflow automation is a powerful way to improve team productivity and unlock the growth potential of your small business. There has never been a more important time for businesses to embrace workflow automation tools.

The business sector has advanced technologically and made great leaps toward modernization throughout the years, resulting in some substantial workplace changes. To promote an employee-friendly workplace, traditional techniques of operations need to be abandoned in favor of more modern approaches that are more appropriate in today’s reality.

Of the many challenges IT leaders grabble with in 2022, it’s the challenge of keeping systems up and running and employees delighted that keeps most IT leaders up at night. And at the same time, IT service desks are inundated with service requests while IT operations face disruption after disruption, further reiterating that uninterrupted IT services and operations are vital for today’s businesses to thrive and grow in hyper-scale environments.