Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

Why DEX and ITSM are like two peas in a pod

Mar 22, 2023 By Arun Prasath R In Infraon
In this digital-everything age, companies must focus on providing a seamless digital employee experience (DEX) to keep their employees engaged and motivated. But first, how many times has it occurred to you recently that DEX is an essential part of IT service management (ITSM)? The fact is that many tend to neglect digital tools used by employees post-deployment. As far as they are concerned, these users have all the tools to succeed in today’s digital world.
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Infraon

Best Practices in Infrastructure Asset Management

Mar 22, 2023 By Aswin V P Ram In Infraon
Infrastructure asset management is an essential component of any successful business. It requires planning and thoughtful execution in order to ensure the longevity and efficiency of the organization’s assets. This article will discuss the best practices in infrastructure asset management and how they can help businesses achieve their operational goals.
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servicenow

Welcome to the Now Platform Utah release!

Mar 22, 2023 By Jon Sigler In ServiceNow

We’re at a unique moment in business history. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Business leaders must drive uninterrupted innovation and enable their teams to do great work—despite economic uncertainty. My team and I are passionate about developing innovative solutions to customers’ pressing needs.

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Now Platform Utah Release

Mar 22, 2023 By ServiceNow In ServiceNow
Utah is built to help organizations future-proof their businesses and drive outcomes faster in the face of continued economic uncertainty. The latest version of the intelligent, end-to-end platform for digital transformation includes AI-powered process mining with robotic process automation (RPA) capabilities, additional search enhancements, expanded Workforce Optimization, and Health and Safety Incident Management, all designed to help increase automation, simplify experiences, and offer greater organizational agility.
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solarwinds

How ITSM Helps Drive Exceptional Digital Employee Experience

Mar 21, 2023 By Melissa Palmer In SolarWinds
Throughout the pandemic, we heard quite a bit about digital transformation initiatives. Companies are often looking for ways to leverage technology as a competitive advantage to accelerate business outcomes. However, if we’re looking for a true digital transformation, we need to take one step back and look at how the increasing use of technology affects our employees and the future of work.
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startingpoint

Software for Management Consultants: Maximize Productivity

Mar 20, 2023 By StartingPoint In StartingPoint
With no shortage of software for management consultants to choose from, driving operational efficiency and hitting key business objectives has never been easier. In today's rapidly changing business environment, it's critical for management consultants to equip themselves with all the necessary applications and platforms to adequately support their clients. When management consultants have access to the right technology stack, it can immediately elevate service delivery and enable their clients to access higher service levels. To provide your clients with the best possible support, you should leverage a range of tools to transform your workflows and take your consulting business to new heights.
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The Ransomware Pandemic | Security Insights Podcast: Ep. 2

Mar 20, 2023 By Ivanti In Ivanti
This latest ransomware pandemic is infecting end users and security teams alike, exploiting old vulnerabilities and forcing new risk management strategies. Chief Security Officer Phil Richards reviews how organizations can avoid and remediate ransomware cyber attacks, including: Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.
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servicenow

How prebuilt ERP workflows tame unruly source-to-pay operations

Mar 20, 2023 By Kirsten Loegering In ServiceNow

Legacy enterprise resource planning (ERP) systems are good at executing transactions and producing document-based outputs, such as purchase orders. But they fall short when it comes to connecting the work of users across departments and functions. Prebuilt ERP workflows can help. Having spent more than 25 years in the ERP space, I’ve seen only a handful of customers with a single ERP instance.

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