With a paradigm shift to hybrid work practices and remote working, some critical questions arise. Firstly, how can organizations optimize employee engagement by using service management technology and principles? Secondly, how to digitize processes and assets? Thirdly, and most importantly, how to keep operations running in a world where the ‘work-from-anywhere’ workforce model is prevalent?

Let’s admit it, we all know that it’s a customer’s world. Today, everything is available to customers at the click of a button. Can you believe that there was once a time when there was just one service provider? Now, as many players have entered the market, it’s no longer sufficient to provide a single service. And if you don’t keep up with your customer’s needs, they’ll just move on to the next company.

In the alphabet soup of IT buzzwords, DevSecOps is one of the more confusing abbreviations. More than just a trendy buzzword, DevSecOps is the mature organization’s next evolution in comprehensive development processes.

Creating a seamless digital support experience can make employees, service desk agents, and businesses more successful. Automating mundane, time-consuming tasks, such as triaging incidents and shifting to a proactive support model offers numerous benefits: That’s why ServiceNow and Microsoft entered a strategic partnership to help mutual customers accelerate digital transformation, create great experiences, and unlock productivity, including leveraging artificial intelligence (AI).

Network engineers are constantly looking for ways to improve the security and efficiency of their IT networks. High latency can affect the user experience and security measures can have costly impacts on the organization. And splitting the organization’s assets into different networks instead of one single large network achieves this. It reduces network collisions and computing demands from the devices and improves efficiency and improves the user experience.

The hospitality industry has a broad variety such as restaurants, cafes, hotels, lodging, food & drink services, event planning and management, travel, and tourism. For small size organizations managing inventory is not a big issue but when their business grows managing inventory becomes hectic and complicated. Since the hospitality industry is full of inventory and important assets that is why inventory management in the hospitality industry is crucial to running the business efficiently.

Not many years ago, the role of the data steward was the domain of the world’s largest organizations. When I was in college, the only person I heard of with this job title worked for one of Detroit’s Big Three automakers. Even as mainframes were supplanted by other computing paradigms, only sprawling corporations with intensive electronic data processing needs could possibly have enough information to justify a full-time staff member charged with overseeing it all.

Activity on Now Learning, ServiceNow’s learning platform for training and certification, is on the rise. Total logins rose 25% between 2020 and 2021, and on-demand course completion increased 43%. As ServiceNow revenue continues to grow at 30% per year, the demand for skilled administrators, developers, and architects is rapidly increasing.

A new generation of wearable computers has entered the market. These new devices are the result of technology convergence, which is the tendency for technologies that were originally unrelated to become more closely integrated and even unified as they advance.

IT infrastructure was often thought of as the support system of organizations. Before 2020, most IT-related investments were planned to keep up with the competitors or technology. However, these plans were executed only if the yearly budget allowed it. Covid-19 was an eye-opener for such organizations. The pandemic made businesses realize that IT was no more a support system. It was holding up the business and, in some cases, saved them from going out of business.