What is IT Support?
Understanding the role and function of IT Support.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
The Need for Enterprise Service Management
Organizations today are becoming more reliant on technology to provide quality services to their employees. As a result, there is an increased need for Enterprise Service Management (ESM).
The Evolution of Security: From Good to Better to Best
Security is a never-ending journey that evolves as you add new products and applications. There’s no such thing as being 100% secure because things constantly move and adjust within your network, emphasizing the need for organizations to stay ahead of possible threats capable of directly and indirectly affecting them.
IT Governance: Definition, Frameworks, and Best Practices
IT governance is the glue that holds the rest of IT Service Management (ITSM) together. It ensures that your organization, its data, and its people are protected. Effective IT governance helps IT to remain in sync with business objectives while reducing risk. In this article, we'll see why it's important for your business, its domains, the different frameworks available, and the roles involved in ensuring IT governance across the company. Let's begin.
Reduce IT Costs With Nexthink Infinity
Nexthink customers are saving millions of dollars on saved IT productivity and licensing management costs.Discover how you can combine end-user consumption data with complete visibility over your IT estate, you could make critical cost-saving decisions that are vital to business success.
IT Infrastructure Management Services
Are you curious about what an IT infrastructure management tool is and how it can be used to drive innovation within your business? From choosing which tools are best suited for specific projects to understanding resource utilization patterns throughout the enterprise – learn more about why important companies around the world rely on this comprehensive approach to effectively manage their networks today.
Cost-Efficient IT: 4 Ways to Reduce IT Costs
How can you reduce your IT without impacting employee experience?Dina Elshawaf, International Service Delivery Manager at Nexthink, shares what she tells her customers.
How Data Center Experts are Integrating DCIM with ServiceNow
Managing a data center traditionally requires entering the same information multiple times into disparate tools. This is a manual effort that is time-consuming and error-prone. Leading data center professionals don’t waste time swiveling between different tools. Instead, they implement “automation via integration” that saves time and increases the accuracy of data.
5 simple ways to implement cloud cost optimization
To reduce organizational spending, many organizations successfully migrated their operations to the cloud. However, with rising costs, looming economic downturns, and a proliferation of cloud resources on varied platforms, merely adopting a cloud infrastructure is insufficient. Today, an efficient cloud optimization initiative that can optimize and control cloud infrastructure costs is crucial. This webinar details five ways to optimize your cloud infrastructure costs effectively.
How robotic process automation (RPA) streamlines data integration
If ServiceNow had a robotic process automation (RPA) fan club, I’d run for president. After seeing firsthand how an RPA-driven bot can improve productivity, I’m a firm believer in this technology. Not long ago, I was assigned a new project for my team: Use RPA to enhance data integration and management of our highly complex configure, price, quote (CPQ) system and processes, which our sales team uses to generate product configurations and pricing.