We are delighted to share the immediate availability of the first series of updates to the Alloy Software ITSM/ITAM platform in 2022, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. The maintenance release (2021.2.1) addresses issues reported in previous versions, delivers the latest audit tools, and improves both security and performance.

As the Everywhere Workplace continues to expand across the world, businesses demand the solutions they choose have the security, speed, reliability and the power to handle larger and ever-more complex data while remaining easy to manage, easy to deploy and easy to maintain. As the work-from-home movement continues to ripple across every industry, ensuring employees have the tools and connectivity they need anytime, anywhere is the key to success.

One of the first things a voice-over acting coach tells their class is that people can hear your face. Studies back that up, even pointing out that we all have “smile sense”—being able to tell if a speaker on the phone or radio is happy. The same applies to customer service. Customers can tell if the agents they speak with are happy.

A hospital must have a good supply system to ensure that it never runs out of medical supplies, such as pharmacy stock, and never puts a patient’s health at risk. Having an up-to-date inventory can solve many problems related to medical equipment and inventory management. The use of a healthcare and medical asset tracking management software allows you to centralize the information of your equipment and pharmaceutical products and to facilitate their management.

With the wide range of services and flexible pricing models offered by providers, more and more organizations are moving their businesses to the cloud. According to Gartner, enterprise spending on the cloud has grown 18% in 2021 and is expected to be around 14.2 % of the total enterprise IT spending by 2024. With the growth of IoT, AI, and machine learning, we can expect more computing to shift to the cloud.

No matter where they are on their digital transformation journey, customers want simple, frictionless access to expertise and resources. ServiceNow Impact™, a new service solution for Now Platform® value acceleration, is designed to provide exactly that. ServiceNow Impact affects all aspects of how we work with our customers to accelerate results and develop their expertise.

An audit is an inevitable activity that needs to be done at the end of the financial year. Usually, audits are long and hectic because of assets are in different-different locations and summoning them is important for audit. But when assets are tagged or labeled with asset tracking technology such as RFID then audit becomes quite simpler and easier. Therefore, we can say that RFID technology is an ally for the organization. In this blog, we will know how RFID is helpful in the asset audit process.

IT environments are getting increasingly complex and can often straddle on-premises gear, private cloud, public and/or multi-cloud, and SaaS environments... oh, and it’s a moving target. Your legacy applications may have to reincarnate in one of these forms with minimal disruption. And when things go wrong, you need all the help and pointers you can get to identify the root source of the problem and what it’s impacting.

All age groups demand speed, transparency, and a personalized approach when it comes to resolving customer issues. But new research from ServiceNow reveals a stark gap between how Australia’s oldest and youngest populations want issues addressed. Tech-savvy millennials want to communicate through chatbots, email, and direct messages. Baby boomers prefer to speak to an operator to resolve a problem. Other generations lie somewhere in between.

The Hackett Group’s 2022 Key Issues Study reveals technology’s top 10 priority objectives to help businesses plan their goals and tech investments to accelerate digital transformation in 2022. 2022 will be a year of experimentation and tech adoption for IT leaders and their technology organizations, driven by the pandemic-induced “work from anywhere” models and high penetration of cloud-based applications.