Change is the only constant, particularly in a rapidly evolving industry like IT. Software gets constant updates, new hardware gets launched, and frameworks evolve with trends. Staying up-to-date on these changes can help you stay ahead of the competition. But it's not always easy to get people used to these new changes. It’s no surprise that change management has been a key aspect of ITIL.

System outages are the worst nightmares for IT support teams, but they also provide an opportunity to stand out. During a major service outage, customers are often impacted a lot more because they have much less information about what is happening. Some of the biggest outages that affected users all over the world last year include those of Slack, PlayStation, Airbnb, FedEx, and Amazon.

IT service management (ITSM)—the management and support of IT services—is vital for good customer service. It encompasses problem management, incident management, change and release management, and service-level management. Because it’s an integral part of customer service, it’s important to keep it optimized and streamlined. Here are three ways automation can help with those efforts.

Asset management is significant for all industries and sectors. If your organization is equipped with assets, then asset management is required in order to get maximum value from your assets & to keep them secure as well. In this blog, we will know about banking asset management so without wasting any time let us begin!