Operations | Monitoring | ITSM | DevOps | Cloud

We don’t know what the future holds. We never have and never will. But we can plan for the future based on assumptions and the insights provided by trusted industry sources. Bearing that in mind, we asked 11 IT professionals what they thought were the top IT skills in demand not for 2023 but 2025. Why, you may be asking yourself. Well, because we wanted to get a more midterm picture of what IT and IT service management (ITSM) industry authorities believe is in store for the next few years.

Transformation is key to being at the forefront of the tech industry, and over the past two years, I’ve been excited to lead an outstanding team of developers and engineers as we’ve embarked on evolving our monitoring tools toward observability. With this in mind, we’re excited to announce two significant product releases today. The first is a completely new product offering and subscription service we call SolarWinds® Observability.

Everyone in the information technology industry understands “change” is guaranteed. People are creative and constantly striving to find more efficient ways to solve problems and more innovative ways to deliver services to consumers. But keeping up with the constant cloud and internet technology shifts and taking advantage of all the new capabilities is a harrowing task for digital organizations.

Employees are constantly bombarded with pings, bells, and dings announcing texts, chats, and emails—even at night and on weekends. Originally designed to help us, these notifications have become a distracting barrage that's hurting our ears, thought processes, and collective productivity. Delivering a better employee experience offers a competitive advantage. The time is right for a more effective, AI-driven, human-sensitive smart assistant that boosts employee productivity: a nudge engine.

Although the word “contract” immediately takes us to the Legal department, it also has a lot to do with IT. Having a proper contract lifecycle management of IT and software assets not only helps organizations to reduce costs, but if connected to the assets themselves, it becomes an effective way to boost productivity. The easiest and quickest way to do this is using as your contract lifecycle management software – on top of being your ITAM tool. How?

Alloy Software Inc. today unveils a brand-new mobile experience for end-users of its Alloy Navigator ITAM/ITSM suite. The new app offers mobile users the ability to report issues and track their progress, request services from the IT team, search for answers in the knowledge base, reserve equipment for temporary use, and more.

You’ve probably heard the terms ITIL and ITSM, but the distinction between the two can be a little unclear. Throw incident management into the mix, and the whole thing can feel pretty confusing. This article aims to explain what they are, the differences between the three, and importantly how they fit together. First, let’s establish what each of the terms actually mean.

Customer feedback forms are a great way to collect actionable insights from your target audience. With so many different form types and question types, it can be tough to know where to start. In this article, we’ll show you some of the best customer feedback-form examples you can use in your business in 2022. We’ll also share some tips on how to create an effective feedback form for your needs.

Everyone knows that customer service is essential. After all, without happy customers, businesses wouldn’t exist. However, many don’t realize just how vital personalized customer service is and will continue to be in the coming years. Thanks to technological advancements, businesses will soon be able to offer their customers a considerably more personalized experience than ever before.

Getting a unified IT asset inventory can be a headache. Thus, you might be tempted to postpone it. However, sooner or later, you’ll need to get it done. So, we'd recommend you'd better not procrastinate. Sounds a bit harsh, we know, and we understand the reason behind it too. This can be a pretty daunting task, especially if you have multiple files and apps, or untracked assets. But don’t panic! What if we told you you can have your inventory done in just a day?