The latest News and Information on IT Service Management, Service Desk and related technologies.
Business disruption can happen any time, especially when you least expect it. That’s why it’s critical to have a business resilience plan in place. “We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions,” explains ServiceNow Chief Financial Officer Gina Mastantuono in the Workflow Quarterly Fall 2021 issue.
Many, many years ago I briefly taught in an undergraduate chemistry laboratory (mainly marking scripts and samples, as well as extinguishing the occasional fire). I noticed that although students could achieve a reasonable grade by just following the text they were given and answering, “it turned blue” (or whatever), the really good students who got the best results took the time to understand how and why it turned blue.
The longer the pandemic stretches on, the more convinced I become that innovation is the key to recovery. And I’m not alone. McKinsey research found more than 90% of executives “expect the fallout from COVID-19 to fundamentally change the way they do business over the next five years.” Yet, many organizations are focusing less on innovation in an effort to minimize risk, save money, pursue safe opportunities, and bolster their core business, McKinsey reports.
The new normal has brought in new opportunities and new challenges. Technology plays an integral role in keeping your employees engaged in this new normal. It’s not enough to have any old technology but the right technology that drives engagement and helps your employees succeed in this digital workplace. Engaged teams are 17% more productive, show 24% to 59% less turnover and 21% greater profitability than the disengaged teams.
Microsoft Windows 11 is now available. In the coming weeks and months, PC vendors will offer an option to purchase a new computer with Windows 10 or Windows 11. Ivanti UEM solutions provide immediate support of Windows 11, allowing IT to discover, manage, secure and service these devices. Regardless of rolling out Windows 11 day-one or taking your time, Ivanti UEM is ready when you are.
