Some of the best-selling books of all time are self-help books. Reading about the potential for change always intrigues people enough to buy the book. To succeed in enacting positive change, you must do just that—change. People’s habits are familiar and safe, and change requires effort down an unknown path. People aren’t sure of the outcome, and as a result, usually stick with the proven method—even if it’s what they’re trying to change.

Lisa Wolfe, product marketing director at ServiceNow, co-wrote this blog. The stream of global disruptions these past couple of years has not only put business continuity plans to the test, but has also tested the ability of organizations to simply survive. To operate at the “speed of a digital business” and to endure the next wave of unexpected change will require peripheral vision—the ability to help predict and fix issues before they impact employees or the business.

In our final episode of The Change Makers, we learn that with enough ambition, drive, and backing, IT practitioners can challenge the status quo and create a new era of IT efficiency. “Transformation isn’t a start and a stop process. It’s a continuous evolution, continuous change.” That’s Derek Rose, Group Head of IT and Deputy CIO at V.Group. After joining the maritime services company in 2019, he set about overhauling its entire IT operations.

Education project management software can transform learning experiences. Before the use of software, educational teams collaborated in meetings rooms and teacher lounges, and student reports were sent home to parents in crisp brown envelopes. Those days are gone. Times are changing and educators now have a wide range of digital collaboration tools to choose from.

Since 2003, with the sponsorship of the U.S. Department of Homeland Security (DHS), October has been recognized as National Cyber Security Awareness Month. As with other important issues that have “designated months,” like Bullying Prevention Month and Domestic Violence Awareness Month (both also recognized in October), these are issues that deserve year-round attention, not limited to 31 days in October.

As a result of the COVID-19 pandemic, organizations have realized the importance of proactively managing risk and security to build resilience and to emerge from a crisis stronger. These best practices and tools can help you shift your risk management program into high gear.

It’s a fact of life, enterprises are facing a growing onslaught of risk every day. Risk is everywhere, from the most visible ransomware attacks to the more subtle changing and growing technology landscape that introduces new challenges. According to a recent article, ransomware attacks have already increased by over 93% since the beginning of 2021.

If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and potentially now looking at how to justify an ITSM tool consolidation project. To help, this blog shares some of the key opportunities to create a compelling business case for change.

KPIs and Metrics are Essential Transformation Yardsticks—But So Is Experience. Although many IT leaders launch into projects with set goals, there’s no telling what sort of unexpected consequences will emerge. In episode 4 of The Change Makers podcast, you’ll see how you can plan and predict certain benefits, but several successful business outcomes arrive serendipitously. Take Lucy Hallam, Service Desk Manager at Croydon Health Services NHS Trust.