The latest News and Information on IT Service Management, Service Desk and related technologies.
As more organizations continue moving to hybrid work environments, endpoint security and management has never been more critical to both IT staff and employees. IT and line of business teams have too many systems to work across, forcing IT departments to spend resources and budget on fixing assets that are out of warranty/out of support. Additionally, employees are unsatisfied with their onboarding experience.
When measuring the success of large-scale transformations—particularly in the technology space—it’s natural to look at hard metrics, such as cycle time, mean time to recovery (MTTR), and so on. In IT, for example, hard metrics are what we do all day long. But within any organization, change is ultimately personal. In my experience, relying exclusively on hard numbers often leads you to ignore the human side of transformation, and sometimes even action the wrong things.
For even the most successful IT organizations, providing innovative solutions is only half the battle. There’s one thing that matters above all else when it comes to solving IT problems: the perspective of the employees.
ITSM’s fundamental processes around request management, incident management, change management, and maintaining a CMDB all provide essential support services to enterprise business processes and employees. These are some of IT’s “run the business” functions that can consume 57% of IT’s resources by one benchmark and be a lot higher for organizations that aren’t investing heavily in digital transformation.
I am excited to announce the launch of our latest network security offering known as Ivanti Neurons for Secure Access (nSA). This new cloud-based management solution will allow our existing L3 VPN customers using Connect Secure to take the next step in their journey toward a zero trust architecture. And this all can happen while still utilize existing Connect Secure VPNs that are already setup and configured.
Identity and Access Management involves a series of complex and organisational challenges. This brings together people from the whole organisation to engage in workflow management and decision making. Where the tools at hand lack the capacity to integrate key stakeholders into the communication and the decision-making process, the organization suffers.
It's time to talk about a new amazing number (a number I'm very proud of) - the number 10. '10' is not the new version number of Ivanti Device & Application Control - 10 is the number of new features and functionality that we have delivered with our latest product release! We have used all of your valuable feedback to create an even more valuable version of Ivanti Device and Application Control with release 5.4.
Organizations across all industries are investing in digital transformation to unlock new levels of innovation, agility, and productivity as they look to adapt to the new world of hybrid work. According to Gartner, worldwide IT spending is projected to reach $4.1 trillion by the end of this year.1 However, many organizations are still struggling to identify where to start as they race to modernize systems of record and digitize operations.
