Manual incident management is an enormous challenge facing today’s enterprises. It wastes time and money, and often results in unhappy customers who have to deal with unreliable services because of persistent, unresolved issues. Manual ticket generation can take 20 to 30 minutes, and routing another 90—assuming the ticket is delivered to the right team.

Threat actors have been a constant, persistent, and ever-evolving part of doing business in a digital world. For the entire history of digital business, security teams have been trying to keep pace with the threats. On a good day, they might be able to get a few steps ahead. But it’s always a chase. And it only takes falling behind one time to lose big.

Here in North America it’s that spooky time of the year again, Halloween. As always, children look forward to this late-October holiday, the chance to dress up in costumes to go door-to-door and amass large hauls of candy treats, leaving their parents to deal with any later ‘tricks’ from associated sugar highs.

Technology teams have long sought to innovate more quickly to deliver better experiences to employees and customers. These teams often have to tab between hundreds of tools to make it happen, slowing progress and increasing risk, complexity, and cost. This complexity has the downstream effect of negatively impacting employee and customer experience due to manual processes, information silos, and disconnections.

This month is Cybersecurity Awareness Month and at Ivanti we want you to be #BeCyberSmart. We’re focusing on this week’s theme of phishing. In this short video, James Saturnio, Senior Lead Technical Market Advisor at Ivanti, shows the power of Ivanti’s Mobile Threat Defense (MTD) multiple-layered anti-phishing protection to block 10 random phishing URLs from the OpenPhish feed.

The pandemic accelerated digital transformation across all industries, exacerbating Australia’s tech skills shortage. Research from RMIT Online identified a need for 156,000 new technology workers in Australia, with 87% of jobs now requiring digital skills. This skills gap is set to cost the economy $10 billion in lost growth by 2025 in technology, media, and communications alone.

Like zero trust security, being a cyber defender is a personal mindset. One can argue that it might be a form of paranoia, but being situationally aware while connected online is a nice behavioral attribute to have given today’s internet climate with the barrage of news regarding ransomware and data breaches.

We’re back with another episode of Ivanti Insights where I spoke with Chris Goettl, VP of Product Management. This week we talked about some of the news making the biggest headlines in cybersecurity. Topics included the recent critical flaw found in Apple devices, how hackers are using remote code execution to mine for cryptocurrency, and how the SolarWinds hackers may be making a comeback.

Over the past decade, the world has experienced remarkable changes and unprecedented challenges. Every year sees a sharp increase in natural disasters driven by a global rise in carbon emissions, according to the World Meteorological Organization. Mass protests have underscored the need for a more inclusive society and workplace. The pandemic has highlighted the importance of business continuity. As global citizens, we have the responsibility to leave the world better than we found it.