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The latest News and Information on IT Service Management, Service Desk and related technologies.

servicenow

3 benefits of digitizing the customer experience

Nov 17, 2022 By ServiceNow Blog In ServiceNow

Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate when cutbacks are running rampant. Investing in digital strategies to connect people, processes, and systems can yield a unified approach to customer service that drives efficiencies, empowers colleagues, and increases customer loyalty.

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Services with a Smile: Service Graph and Service Standards

Nov 17, 2022 By PagerDuty In PagerDuty
Principal Product Manager Davis Godbout joined the HowTo Happy Hour to talk about the Service Graph and Service Standards features in the PagerDuty platform. Service Graph gives your teams a visual representation of the relationships among your technical and business services. Service Standards guides teams to the benefits of PagerDuty’s features like integrations and configurable incident urgency.
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Infraon

Manage art gallery with asset management software

Nov 16, 2022 By Infraon In Infraon
An art gallery is a place where artists can showcase their work and sell their pieces. Asset management software can help gallery owners manage their inventory, keep track of sales, and track customer information. This type of software can also help with scheduling exhibitions and managing artist submissions.
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Infraon

Benefits of Healthcare Asset Tracking in 2025

Nov 16, 2022 By Infraon In Infraon
The use of technology in modern healthcare has greatly improved people’s lives. More than 1800 different types of medical devices are thought to be in use, according to data from the National Center for Biomedical Information. Asset tracking in the healthcare industry is evolving. Through 2024, the cutting-edge tools that allowed hospitals to track the whereabouts of their equipment will continue to advance.
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Infraon

A Guide on Hospital Asset Management System 2025

Nov 16, 2022 By Infraon In Infraon
If you manage a hospital, you know the importance of keeping track of your assets. From medical equipment to linens, you need to know what you have, where it is located, and how to get it when you need it. That’s where a hospital asset management system comes in. A hospital asset management system is used to track and manage the physical assets of a hospital. It can include items such as medical equipment, furniture, and buildings.
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Infraon

A Complete Guide to Asset Management for Small Business

Nov 16, 2022 By Infraon In Infraon
Asset management may not always entail fixing faulty assets. You must have resources at your disposal for when they are needed. As a result, there are several asset management difficulties throughout the process. It’s challenging to run a small business. When you believe your strategies are set up and ready to go, your industry changes or your business begins to develop or expand. Small enterprises will constantly change and evolve.
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Infraon

All You Need to Know About Telecom Asset Management Software

Nov 16, 2022 By Infraon In Infraon
As a telecom business operator, you may be under significant pressure to sustain revenue growth and profitability while delivering new digital services. At the same time, maintaining an accurate view of your telecom infrastructure, assets, and equipment in multiple networks and territories also places many telecom operators at a crossroads.
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Thinking Tech: A look at how technologies influence the way we interact at the workplace

Nov 16, 2022 By ManageEngine In ManageEngine
Time flies by. Not long ago, companies had difficulty communicating across the organization and often had to deal with a lot of paperwork to do so. Technology has helped businesses make life simpler for employees, create an efficient working ecosystem, and work at a global level. But how much do these ever-growing technologies impact the way we interact at work?
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solarwinds

A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams

Nov 16, 2022 By Melissa Palmer In SolarWinds
It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for quick wins when it comes to solving their problems, and in many cases, the service desk can help them quickly without needing a site visit. I worked the service desk way before online chats were possible, but the truth is not much has changed since then.
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