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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

5 hacks to implement an effective Asset Management in your organization [Cloud]

In the fourth episode of ManageEngine's Masterclass 2021, we will discuss five hacks to implement an effective Asset Management in your organization using ServiceDesk Plus Cloud. In this masterclass you will learn how to:‌Build an accurate repository of assets Create an asset lifecycle to track assets‌‌Utilize assets effectively‌‌Leverage POs and contracts to optimize asset procurement Optimize asset management

Free service desk webinar, ft.Daniel Breston | Best technology coach

Watch this webinar to learn how your service desk could be your best technology coach, and about: Today, the service desk is the voice of your organization. COVID-19 moved everyone online. If they have an issue, they call your service desk. Rarely do they get to speak to anyone else! Lean and other practices also suggest that the best coaches are those with eyes that do not see what you do. This is why several major banks, utilities, sales companies, and betting houses have invited the service desk to be their coach and attend management decision-making sessions.

Put the Machines to Work for You: A Modern Approach to Increase IT Agility

Putting machines to work to enhance our everyday lives has been well-ingrained in our society for at least a couple of centuries now. IT workers use machine learning (ML) in their daily work routines, even if they don’t consciously realize it. Automated email alerts, issue escalations, and security patching are just a few examples of how ML has put the systems we rely on to work for us.

Ivanti Delivers Day-Zero Compatibility and Key Feature Support for Android 12

Here at Ivanti, we are excited about Android 12. I’m pleased to share that we offer day-zero compatibility and key feature support across the Ivanti product portfolio for the new features built into Google’s updated OSs. Android 12 brings plenty of new things to see and experience with a combination of security and privacy.

The 3 C's of sales analytics

When I started as a data engineer almost 20 years ago, I designed, developed, and implemented a worldwide sales reporting system for my employer using an enterprise data warehouse. Using analytical packages, my team drove quantifiable sales by transforming the way our company leveraged data. Even at the start of the millennium, it seemed obvious that studying analytics was a game-changer.

Is this the end of the SLA? MSPs need to offer customers an XLA

The service-level agreement (SLA) is a key component to any master service agreement (MSA) for any MSP looking to set clear guidelines with their customers on the services offering. Most of the MSAs I have reviewed outline exactly what the MSP is contractually obligated to provide the customer or business. The SLA is part of the contract where both the provider (you) and customer (them) agree on the IT services delivery model.

A modern CMDB at the heart of automation

The classic view we have on the CMDB is no longer sufficient. Having a static database of Configuration Items that is heavily guarded by a Change Management process, no longer suffices in a modern, agile, or cloud-native environment. A modern CMDB should be the heart of your automation journey, both being managed by your automation as well as feed information back to your platform via automation. This session will tackle how focusing your efforts on a good, lean CMDB with the necessary (automated) processes around it, can greatly increase your platforms growth, maintenance and agility.

Business Process Automation (Unlocking Productivity)

Business process automation could be a game-changer for the efficiency of your organization’s workflow. A recent report found that 43% of organizations say that they plan to reduce their workforce due to technology integration. More than 80% of organizational leaders report that they are speeding up work process automation and expanding their use of remote work.

A Detailed Overview About Maintenance Inventory Software

Managing inventory is not as simple as it seems, especially when you have a huge office, multiple facilities, or multiple branches to control. Inventory management includes lots of factors that impact business and inventory is crucial for business and it can be a major part of your business, or it can be MRO (Maintenance repair operation).

Cyber Attacks 'Be Cyber Smart and Avoid Collateral Damage'

Cybersecurity Awareness Month, now in its 18th year, is an opportunity to highlight the continually escalating conflict that is, for the most part, hidden from the public – unless it becomes media-worthy. Every day, those who are responsible for security (IT staff, threat and security analysts to CISOs) face new challenges. Digital transformation has accelerated at hyperspeed because organizations are focused on adjusting to COVID-19 disruptions.