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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Importance of IT Asset Management in the Education Sector

All educational institutions, from elementary schools to technical colleges, from medical schools to law schools, must manage and maintain their records and keep them current on all their inventory and fixed assets. Due to the stakeholders involved, public schools, private schools, and institutions of higher learning must manage their inventory and assets properly.

Asset Health Rules: The Evolution of IT Asset Monitoring Alerts

Even though IT asset monitoring alerts are a great tool to keep your company’s assets safe, they can sometimes become your worst nightmare. Raise your hand if you never configured them poorly and ended up with tons of irrelevant notifications. Due to their very nature of keeping you in the loop of changes, they can provoke the exact opposite effect since you’ll end up ignoring them. However, they are useful – at least in theory.

Cloud Security: Indiana Bob's Server Closet Versus Data Centers | Security Insights Podcast, Episode 28

Amanda and Chris share stories proving why your data really is more secure in the cloud than the average on-premises server closet – and what organizations should worry more about when it comes to data security.

Automated Asset Tracking: Why you Need it and How to Do it Right

If you are an ITAM manager or agent, you must know that keeping track of your IT assets is key to the job. However, when you work with a large number of computers, checking each one manually becomes an impossible task. But that’s easily solved with automated asset tracking. The goal here is to find a way to monitor your devices and keep them reporting. Of course, you’ll need to have a hardware inventory first – and if you don’t already, you can build one in just 24 hours!

3-Step Approach to Eliminate the BitLocker Recovery Key Backup Issue using Nexthink

In today’s era of “Work from anywhere”, Data Security & Data Encryption has become a vital security step for organisations world-wide and a key component for security compliance. BitLocker is one of the popular Software Stacks for enforcing encryption on all devices & drives. Exponential complexity for managing the encryption compliance and the backup of the recovery keys for all devices in the organization has increasingly become a key challenge for EUC Professionals.

From Smokestack to Full-Stack: Observability and the Digitization of Manufacturing

The pandemic hit manufacturing hard, with the workforce, supply chains, and investment all taking heavy blows. The bounce-back has also been punishing on the sector, with severe global competition for materials, disrupted logistics, and workforce shortages, all exacerbated by the human and economic disaster of Ukraine.

4 steps to an engaging employee experience

Businesses face tough competition for employees in today’s job market. According to McKinsey research, 89% of employees want to feel they’re living their purpose. For 70% of survey respondents, that sense of purpose is largely tied to their work. If an employer doesn’t meet that need, many workers will flee to a company that does. Cultivating a climate that helps workers fulfill their purpose is vital—and can lead to increased employee satisfaction and decreased turnover.

Experience at 35,000 Feet w/ Derek Whisenhunt (Southwest Airlines)

This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City! If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you.