IT analytics in 90 seconds: Accurately prioritize incoming incidents
Wield AI-powered analytics to effectively analyze and rank high-priority incidents to ensure efficient incident resolutions.
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Simplilearn utilizes Endpoint Central to manage its hybrid workplace
"We were exploring several products in the market. We explored around 6 - 7 products but we were not satisfied with them. But when we came across ManageEngine, we knew it could solve our problem." says Muralidharan, the Associate Director of IT.
Nexthink Infinity: Diagnostics & Analytics Overview
Lean how to identify the context, scope and impact of issues to accelerate troubleshooting through machine-learning pattern spotting in your environment with Nexthink Infinity. Your IT team will readily determine the root-cause of issues for all affected employees in your organization.
Nexthink Infinity: Automation & Remediation Overview
Learn how your IT team can automate and fix anything with Nexthink Infinity Automation and Remediation. Your IT team will find issues faster by retrieving unlimited data, deliver instant fixes behind the scenes with no employee disruption, and send targeted self-help notifications to speed resolutions. Deliver targeted self-help and automated fixes to speed resolution today!
Nexthink Infinity: Platform Overview
Learn how Nexthink Infinity revolutionizes your Digital Employee Experience management and frees IT to cost-efficiently deliver the ideal digital workplace.
6 techniques for better incident response
The ITIL definition of an incident is “an unplanned interruption to or a reduction in quality of an IT Service or unavailability of the service”. An incident could be caused by an asset that is not functioning properly or a network failure, or a human error.
How to Balance Security With DEX for a Critical Advantage
Raise your hand if you enjoy being kicked out of the application you were working on for an unexpected security patch! No one? We can wait … Really, no one? Okay, we figured. And we’re not surprised. Jamie Whalen, host of the Everywhere Workplace Podcast, recently sat down with Steve Brasen, Research Director for Enterprise Management Associates, to talk about the perceived conflict between Digital Employee Experience (DEX) and security.
S2E3: How to build life cycles and workflows with a visual builder in ServiceDeskPlus Cloud
Learn how organizations can use visual workflow builders to systematize various ITSM practices, including incident and problem management; service request fulfillment; and change, project, release, and asset management. Design graphical life cycles and workflows on an easy-to-use canvas to guide IT teams, minimize errors, and perform custom actions like notifying users, updating fields, executing custom functions and more.
ITSM Statistics: The 2023 State of ITSM Process Adoption
Whether you know it or not, it’s quite possible that your organization has an IT Service Management approach. After all, every business wants to have the right capabilities to deliver value to its customers. But is it too possible? What’s the state of ITSM process adoption? That’s what we’re about to find out! In H1 2022, AXELOS created an IT Service Management (ITSM) Benchmarking Report for its myAXELOS subscribers.
S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022
Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.