Operations | Monitoring | ITSM | DevOps | Cloud

Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits in the past of customer loyalty and competitive advantage, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale and how customers perceive your business.

Comparing service desk software is not simple. However, it's an absolute must before you acquire or switch help desk solutions. But that task is about to become lighter since we have an ITSM tool comparison in the making, and today it's ManageEngine vs. ServiceNow day! We've been helping businesses of all sizes across the globe to implement InvGate Service Desk for years now, which has provided us with a pretty good understanding of business needs and pain points.

It’s the coolest day of the year again—time to honor and celebrate the people who work behind the scenes to keep our businesses running: IT professionals! Established in 2015, IT Professionals Day is celebrated each year on the third Tuesday of September to celebrate the unsung heroes of the IT world. Join us as we wish all IT pros worldwide a very happy IT professionals day! Kudos to the IT pros!

What does asset control look like in the year 2022? It is a question that is on the minds of many people in the asset control industry. There are many factors that affect the future of asset control. Some of these factors include the advancement of technology, the changing geopolitical landscape, and the increasing global competition. Technology has significantly impacted asset control in the year and will continue to grow beyond 2022.

Customer service is the field of providing service to customers before, during, and after a purchase or transaction. How you view a successful customer interaction depends on the customer service representative’s ability to adjust to the customer’s personality. A company that considers good customer service essential may spend more money on training employees than the average company or may limit the number of complaints to a small percentage of total customers.

Healthcare organizations face myriad risks, from data privacy and corporate compliance to medical malpractice and environmental safety. With more than 30 hospitals and numerous specialized facilities across six states, US nonprofit Banner Health had different vendor management processes across the organization. “I wanted Banner Health’s teams to work together efficiently,” says Cameron Nickerson, IT vendor management director at the health system.

We have a new update for our InvGate Insight users. If you’re one of them, you surely know that you can already see the health state of your assets. However, we’ve just added a more direct way for you to access the health rules details, especially those in warning or critical state. Keep reading to find out the new path to view the health rules of your assets in InvGate Insight!

What does asset control look like in the year 2025? It is a question that is on the minds of many people in the asset control industry. There are many factors that affect the future of asset control. Some of these factors include the advancement of technology, the changing geopolitical landscape, and the increasing global competition. Technology has significantly impacted asset control in the year and will continue to grow beyond 2025.