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The latest News and Information on IT Service Management, Service Desk and related technologies.

The importance of personalized customer service in 2022

Oct 16, 2022 By Infraon In Infraon

Everyone knows that customer service is essential. After all, without happy customers, businesses wouldn’t exist. However, many don’t realize just how vital personalized customer service is and will continue to be in the coming years. Thanks to technological advancements, businesses will soon be able to offer their customers a considerably more personalized experience than ever before.

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How to Get a Unified IT Asset Inventory in 24 Hours

Oct 14, 2022 By Melisa Wrobel In InvGate

Getting a unified IT asset inventory can be a headache. Thus, you might be tempted to postpone it. However, sooner or later, you’ll need to get it done. So, we'd recommend you'd better not procrastinate. Sounds a bit harsh, we know, and we understand the reason behind it too. This can be a pretty daunting task, especially if you have multiple files and apps, or untracked assets. But don’t panic! What if we told you you can have your inventory done in just a day?

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Security Controls - REST API - PowerShell Tutorial

Oct 14, 2022 By Ivanti In Ivanti

Requirements, PowerShell methods, managing a session, and performing a GET request.

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Ivanti Neurons Workspace

Oct 14, 2022 By Ivanti In Ivanti

Ivanti Neurons Workspace provides a 360-degree view of devices, users, applications, and services, with real-time data. This allows first-line analysts to resolve issues previously escalated to specialists. User and device views cut complexity, long wait times and high escalation costs, resulting in faster end user resolutions and greater productivity.

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ITIL Certifications: Everything You Need to Know to Get Yours in 2023

Oct 13, 2022 By Stephen Mann In InvGate

If you’re thinking about ITIL certifications for 2023, you’ll find a lot of helpful information and guidance here. ITIL certifications are globally recognized as the standard in IT Service Management (ITSM). These certifications provide individuals and organizations with a clear indication of competency and knowledge in relation to ITIL best practices. You have many ways to go about it.

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InvGate

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ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management

Oct 12, 2022 By Sophie Danby In InvGate

The ITIL priority matrix can be valuable in assigning and directing work in an IT service management (ITSM) environment. Following on from our guide to all things ITIL, it can help you understand what is causing the most pain to your end-users, and direct your support efforts accordingly. Done well, an ITIL priority matrix can decrease service downtime, improve customer and employee experience, and make the request and change processes more efficient.

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InvGate

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How to create a perfect Asset Register with the help of Asset Management Software

Oct 12, 2022 By Asset Infinity In Asset Infinity

FMCD Sector is one of India’s largest growing sectors. The rate at which it has been growing is tremendous and with that comes a different set of hurdles for the industry, if we try to summarize them it can be a low level of management and increasing competition. FMCD Sector is the one which always grows up, as the consumers for Packed foods at relatively low costs attract the consumers.

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Asset Infinity

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How balancing technology and people can elevate employee satisfaction

Oct 12, 2022 By Shelley Olson In ServiceNow

The pandemic has forever changed the workplace, especially for my support and product success team at ServiceNow. One thing that hasn’t changed is our commitment to operational excellence, which starts with a great employee experience. My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits. When TSEs feel valued and appreciated, they build greater trust with customers.

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The future of work paves a new path to customer obsession

Oct 12, 2022 By ManageEngine In ManageEngine

he accelerated digital transformation we've witnessed since the beginning of the pandemic has provided plenty of people-centric opportunities, especially as we automate mundane tasks. All of the innovations that shook the industry—the advent of robotics and automation, the collection of employee data to build user behavior baselines, and the shift in power from employers to employees—have driven us to a place we used to call the future of work, which is here now.

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Application Control for Windows

Oct 12, 2022 By Ivanti In Ivanti

Application Control for Windows combines dynamic allowed and denied lists with privilege management to prevent unauthorized code execution without making IT manage extensive lists manually and without constraining users. Automated requests and approvals via Service Desk systems lighten the load for IT staff while providing users a streamlined experience.

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