In the era of digital workplaces, AI has emerged as a catalyst in enabling simplified, intelligent, and intuitive ITSM and ITOM environments. From increasing workflow automation, reducing IT staff workload to reducing downtime and outages, AI can help accelerate your service delivery and provide meaningful business insight.

Covid fundamentally disrupted the modern workplace in a way that no technological innovation ever has. Yet despite the initial acceleration of digital transformation initiatives, we’re still burdened by the legacy of the “old way”— work about work. According to the Anatomy of Work Index, an average employee switches between 10 tools up to 25 times per day. This level of app switching makes it challenging for team members to prioritize and execute work.

In the new world of remote and hybrid work, creating great employee experiences is more important than ever. That’s why I’m excited that ServiceNow is acquiring Mapwize, an indoor mapping and wayfinding company based in Lille, France. The future of work is hybrid. As more enterprises implement hybrid work regimes, they’ll need indoor mapping and wayfinding capabilities to help guide current and new employees to their workspaces.

Software asset management (SAM) is an important part of your ITSM toolkit. According to an industry-wide report, the SAM market is estimated to expand to USD 3.82 Billion by 2026 at a CAGR of 14%. This number alone underscores its importance to the overall ITSM operations within an organization. Investments in SAM, today will translate to better efficiency and customer satisfaction in the long run.

Updated May 5, 2023 In banking, insurance, and wealth management organizations, it’s imperative to enhance customer experience to stay competitive. Although digital transformation has improved the front office and customer engagement, it’s not enough. Financial services organizations also need to provide good employee experience, protect against risks, cut costs, and accelerate innovation. It’s a tall order for any highly regulated organization.

Humans are the weakest link in the cybersecurity chain. Where have you heard that before? Humans can be hacked! That too? Yes, I am also one of those weak links in the constant battle against malicious cyber criminals and it can be attributed to just being lazy. It’s human nature and we can easily be socially engineered into giving up our precious online user credentials to the bad guys.

At JG Summit Holdings, one of the biggest conglomerates in the Philippines, we drive business growth with a passionate mindset: “Dream big. Take bold, brave steps. Get it done.” Empowering employee productivity and efficiency has a big impact on the customer experience and, ultimately, on our business.