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The latest News and Information on IT Service Management, Service Desk and related technologies.

Take Stock During Peak Season

It’s that time of the year again and peak season 2022 feels different. With supply chains and global economies in flux, businesses have a lot to consider. Shipping woes are subsiding in many areas – consider that a year ago, the queue at the Port of Long Beach, California was approaching a peak of 110 vessels, down to eight freighters in September of this year. East coast ports in the US and others around the globe are seeing rising tides.

Privacy, Please! Why a Comprehensive Federal Framework is Essential to Protect Consumer Data Privacy

Laws vary by state. That’s expected. Fairbanks, Alaska, enacted a law prohibiting the provision of alcoholic beverages to moose, so don’t even think about it. In a part of Washington State, good luck trying to kill Bigfoot. (Not because Bigfoot doesn’t exist, but specifically because it’s illegal per a 1969 law.) But what happens when state-specific regulations are used to address a topic that transcends geographic boundaries like, say, the internet?

What is Fixed Asset Management Software? Why is it Important for Manufacturing Companies?

Fixed asset management is a key to a business’s ability to generate revenue, companies must keep track of their assets’ location, quantity, condition, and depreciation status. However, this can be a difficult task for businesses of any size.

U.S. Agencies Must Create their Software Asset Inventory in 90 Days - Here's How to Automate it

On September 12, the White House ordered U.S. agencies to create a complete inventory of all third-party software they use within 90 days for IT security reasons. This could pose a real challenge for the heads of Executive Departments and Agencies, but with the right tool, this task can be easily automated.

How Agile funding helps fund what works

Have you met anyone in your organization who likes the budgeting process? Probably not. Business areas don’t like to get stuck with allocations granted from guessing the amounts they’ll need long before a solid plan is in place. The finance department gets blamed when the business areas don’t get what they want. Executives dislike the infighting and arguments that result when people seek funding for projects that only somewhat align with the organization’s goals.

How Asset Infinity solved the issue of multi-location Asset Management for a Financial Institution

‍Financial companies have lots of assets that are valuable and these assets such as laptops, mobiles etc. contain crucial information that is crucial for business continuity and for maintaining SLAs and TATs. Not too surprisingly, even financial sector entities such as banking institutions, lending services, brokerage firms face several issues due to mismanagement of assets. As a result, they suffer from asset misplacement, asset theft, decreased productivity, and unknown asset movement.

11 IT Skills in Demand for 2025

We don’t know what the future holds. We never have and never will. But we can plan for the future based on assumptions and the insights provided by trusted industry sources. Bearing that in mind, we asked 11 IT professionals what they thought were the top IT skills in demand not for 2023 but 2025. Why, you may be asking yourself. Well, because we wanted to get a more midterm picture of what IT and IT service management (ITSM) industry authorities believe is in store for the next few years.

Everything You Need to Know About SolarWinds Observability-Our Transformational Subscription Service

Transformation is key to being at the forefront of the tech industry, and over the past two years, I’ve been excited to lead an outstanding team of developers and engineers as we’ve embarked on evolving our monitoring tools toward observability. With this in mind, we’re excited to announce two significant product releases today. The first is a completely new product offering and subscription service we call SolarWinds® Observability.

It's Time to Rethink Observability and Rethink SolarWinds

Everyone in the information technology industry understands “change” is guaranteed. People are creative and constantly striving to find more efficient ways to solve problems and more innovative ways to deliver services to consumers. But keeping up with the constant cloud and internet technology shifts and taking advantage of all the new capabilities is a harrowing task for digital organizations.