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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Achieve Breakthrough Performance in Your Microsoft Environment

In a world where 1.145 trillion MB of data is generated every day, the art of database management has become more important than ever. I use the word “art” because it captures a sense of the wizardry needed to effectively manage data. After all, our world is dominated by mobile devices and hybrid IT environments. Database migrations happen regularly, and data resides both on-premises and in the cloud. All these things have brought a new complexity to database management.

Keeping employees safe, well, and productive in hybrid work

Although parts of life have been put on pause due to the pandemic, our relationship with work hasn’t stalled away from the office. But working from home has profoundly changed the structure and flow of work. Employers and employees are collaborating to define what “workplace” means in 2022 and beyond.

How citizen developers help deliver transformation at scale

The pandemic created urgency for innovation and exposed us to what technology can do. But a shortage of developer skills left organizations grappling. Better integrations and low-code apps can help deliver transformation at scale, while citizen developers can ramp up automation. ServiceNow® Creator Workflows, including App Engine and IntegrationHub, offer a single, low-code platform that empowers citizen developers to deliver digital services fast without complexity.

ServiceNow a Strategic Leader in the 2021 Fosway 9-Grid for Cloud HR

From managing environmental, social, and economic crises to navigating remote and hybrid work, the last 18 months have challenged businesses to think differently about the way they support their employees and keep vital business functions up and running. ServiceNow rose to the challenge to provide the solutions that get the job done. The result: ServiceNow has been recognized as a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR. What makes a leader.

What causes repeated account lockouts and how to resolve them

A stringent account lockout policy is vital to derail password guessing and brute-force attacks but it also runs the risk of locking out legitimate users costing businesses valuable time, money, and effort. With password reset requests accounting for almost 30% of the total IT help desk tickets, resolving frequent account lockouts becomes an indispensable part of a sysadmin’s job.

Evolving from Splunk IT Essentials to Predictive IT Management with Splunk IT Service Intelligence

This video describes the value Splunk IT Essentials Work provides organizations that are just getting started with using Splunk for common IT tasks and use cases, as well as the benefits of quickly evolving to predictive IT and service management with Splunk IT Service Intelligence when you’re ready.

Remote Work is Here to Stay. Learn How Ivanti Can Help Take the Pain Out of It.

Today many enterprise businesses suffer from security attacks but don’t understand how to protect their applications from being exposed. The most common attacks today are simple to execute such as a SQL injection, network Distributed Denial of Service (DDoS), Cross Side Scripting (XSS) and more. These are common attacks that can be mitigated by setting up a security framework to protect enterprise assets.