How we communicate with each other has changed, thanks in large part to rapidly evolving technology. Every day, we spend time online and on our smartphones. We’re accustomed to rich messaging with family and friends using images, videos, and emojis to help make our point and highlight our meaning. We also communicate asynchronously, meaning when we have time and it’s convenient for us.

How much do you know about building relationships with clients? In this guide, we are going to break down all you need to know about building relationships with clients. If you are exploring ways to increase customer retention and reduce churn, this is the perfect guide for you. Let’s dive straight into some practical tips on how to build strong and fruitful relationships with clients.

Time after time, customers tell us how investing in ServiceNow certification helps them deliver better business outcomes, accelerate time to value, and drive innovation. The benefits for individual ServiceNow professionals are equally clear: skills that power team success, increase credibility, and enhance career prospects. An IDC survey provides independent confirmation of these benefits.

Enterprise service management - whether in its pure form or supporting digital transformation strategies - is still one of the hottest IT service management (ITSM) or service management trends.

The annual inventory is a critical step in the life of a company and involves a significant amount of work. This task, which all employees look forward to… consists of counting the company’s inventory once a year (before the end of the fiscal year). It allows you to know the real quantities of stocks in your company to see if there are differences with the quantities indicated in your software.

We’re thrilled to announce that Frost & Sullivan has awarded the 2021 Asia-Pacific Company of the Year Award for secure remote access to Pulse Secure (acquired by Ivanti). In determining awards, Frost & Sullivan “applies a rigorous analytical process” that includes “detailed evaluation of best practices criteria.”

These days, any tech company can say it’s innovative. At ServiceNow, we don’t just say it—we practice innovation in everything we do, especially in India. With a global focus on artificial intelligence and its uses within data and analytics, ServiceNow India has dedicated an entire data science team to predictive analytics. “That is just so next-gen,” says Puneet H., senior manager of data analytics.

Rahul Guha, product management director for Customer Service Management, co-authored this blog. When customers request help from customer service agents, it’s usually because they can’t find the answers they need or are unable to resolve problems on their own. When they do turn to customer service, they expect representatives to know how to fix their issues quickly and completely.

In advance of this week’s Thanksgiving holiday in the U.S., the U.S. Cybersecurity & Infrastructure Agency (CISA) and the Federal Bureau of Investigation (FBI) issued a reminder for critical infrastructure to stay vigilant against cyber threats during holidays and weekends. This advisory is a reminder the holidays present a noted challenge for businesses and an opportunity for cyber adversaries.

Delivering both constant innovation and consistently great experiences with software offerings is becoming a critical business imperative in the new world of hybrid work. As a result, more companies are transforming to become software companies—creating the need to quickly and continuously upgrade software applications and technology foundations. Easier said than done? Not anymore.