Artificial intelligence (AI) was highlighted as a key IT service management (ITSM) trend in 2021. IT organizations are beginning to employ various AI and machine learning techniques to enhance and improve IT service management processes. Because of the abundance of data generated by ITSM systems, applying machine learning to ITSM processes makes a lot of sense as it can provide IT professionals with a deeper understanding of their infrastructure and procedures.

The success of any organization, brand, product, or service hinges on customer sentiment. Positive customer experience leads to positive feelings. To deliver the best experience for every customer at scale, companies must address needs quickly, transparently, and proactively. That starts by connecting customer engagement, operations, data, people, and processes in a single system of action. With ServiceNow, customer issues and requests are broken down into tasks that can be automated.

Innovation is at the core of everything we do at ServiceNow. We’re always striving to make work better for our customers, our partners, and our employees. That’s why we’re humbled and honored to be named for the fifth straight year to the 2021 Fortune Future 50 list, which recognizes innovative companies with high long-term growth potential. ServiceNow is committed to becoming the defining enterprise software company of the 21st century.

Businesses need to purchase equipment on a regular basis in order to operate properly. As the business grows, so does the inventory and it can be easy to lose control. However, furniture inventory management is not something that should be overlooked. As a company, you have certainly accumulated a certain amount of furniture to equip your offices: To ensure that you have some control over your purchases, it is important to make an inventory that lists all your material goods in one place.