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The latest News and Information on IT Service Management, Service Desk and related technologies.

Adopt Service Oriented Operations with Freshservice Service Health Monitoring

Jan 19, 2023 By Anusha Jha In Freshservice

Delight happens when you get what you want – and then a little more. Like rainbow sprinkles on vanilla ice-cream. Or fresh popcorn at the movies. Or uninterrupted services driven by happy ITOps teams.

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Freshservice

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ITSM

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How to Assess Current Workloads for a Cloud Migration

Jan 19, 2023 By Tim Radney In SolarWinds

Organizations large and small are taking advantage of cloud computing. This can be as simple as leveraging Office 365 or migrating all of their business applications from a data center into the cloud. We’ve all been witness to the explosive growth of cloud applications over the past several years. When organizations start considering migrating business applications to the cloud, there are many considerations, everything from security, compliance, cost, disaster recovery, and more.

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SolarWinds

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Non-IT Asset Inventory: How to Create it and Track Non-IT Assets

Jan 19, 2023 By Melisa Wrobel In InvGate

The main purpose of ITAM software is to provide you with a complete and comprehensive inventory of your organization’s IT assets. However, narrowing this to technology leaves out non-IT assets, and prevents you from managing your stock cost-effectively. For that reason, it’s essential to build a non-IT asset inventory along with the hardware and software ones. This way, you’ll have a truly unified inventory to see your assets’ relations and act in consequence.

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InvGate

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IT analytics in 90 seconds: Cut costs with enhanced self-service

Jan 18, 2023 By ManageEngine In ManageEngine

Facilitate intuitive self-service to curb the costs of repetitive help desk requests.

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ManageEngine

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What Is a Self-Service Portal?

Jan 18, 2023 By Soumya Nandhakumar In Infraon

A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within a company or organization.

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Infraon

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What You Need to Know About ITIL for Service Management

Jan 18, 2023 By The Graylog Team In Graylog

As the person on the front lines, you know that providing the best service possible can be what makes your ITSM organization succeed. Every day, you work to build the relationships that help your organization create value for end-users. However, when you have inefficient processes, you end up having to be the person responding to an upset user.

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Graylog

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What does ServiceNow do?

Jan 18, 2023 By ServiceNow In ServiceNow

Today, ServiceNow offers IT Service Management, IT Operations Management, HR Service Delivery, Customer Service Management, low-code and hyperautomation, and a whole lot more!

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ServiceNow

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A workforce strategy for an era of uncertainty

Jan 18, 2023 By ManageEngine In ManageEngine

In this episode of the ManageEngine Insights podcast, Insights Editor Brent Dorshkind and Michael Barata, a master trainer at CultureRx, discuss the Results-Only Work Environment (ROWE). As a workforce strategy, ROWE prioritizes autonomy, accountability, and clarity, making it particularly well-suited to the relentless democratization of IT and decentralization of work that’s taking place in organizations today. Likewise, ROWE offers a clear way forward in an era of economic, political, cultural, and general uncertainty.

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ManageEngine

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Adoption of AI stalling in IT departments

Jan 17, 2023 By SolarWinds In SolarWinds

More than half of IT pros are not using machine learning in their environment.

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SolarWinds

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ServiceNow employees use the Now Platform to create low-code, no-code solutions

Jan 17, 2023 By ServiceNow In ServiceNow

The Now Platform makes it so easy to create low-code, no-code applications, that even our own employees can’t keep themselves away from it. In this video, hear directly from our Citizen Developers about how they’ve impacted their communities.

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