In recent years self-service has become an imperative for many businesses. Offering comprehensive self-service options like a customer knowledge base, chat, and community forums plays a huge role in the self-service success. And, maybe even more critically important is unifying those different support channels, so that requests are captured, processed, and responded to within a single system.

The U.S. State Department has a global workforce of 69,000 across more than 270 diplomatic missions. To support the work of its “untethered diplomats,” State’s Bureau of Information Resource Management uses a multi-cloud approach that provides cost-effective, flexible, and reliable access to cloud-based resources, allowing staff to seamlessly collaborate, free from the limitations of VPNs and corporate networks.

General Data Protection Regulation (GDPR). Most of us remember the months and weeks leading up to the deadline. We did whatever needed to be done to achieve compliance. Now it seems like a distant memory. And the pressure is mostly off. But in other ways, it was just the beginning. As you continue creating your day-to-day compliance strategy, you might find that the tactics that got you to the finish line were more short-term solutions that won’t necessarily stand long-term.

Since its founding 20 years ago, CyrusOne has grown to be the third largest datacenter provider in the US, serving more than 200 Fortune 1000 customers worldwide. We haven’t reached this level of success by resting—we’re always on the lookout for better ways to serve our customers and new technologies to stay ahead of the game. That’s why one of our recent initiatives was IT automation.

Do you know how to start a consulting business? In this quick guide, we are going to break down all you need to know about how to start a consulting business. If you’re actively exploring the possibility of starting a consulting business, this is the perfect guide for you. Without wasting any time, let’s dive straight into providing some practical advice that can be easily implemented.

Last week, close to 800 IT professionals met in Orlando, Florida at HDI’s Support World Live conference. HDI events are always wonderful for catching up on trends, new innovations and best practices.

The manufacturing industry is in a state of flux, juggling skills gaps and supply chain issues at a time it needs to prepare for Industry 4.0 and smart factories. As the industry adopts digital technology, strengthening cybersecurity becomes a priority. The industry also faces pressure to advance sustainability. To weather the storm of this dynamic environment and come out stronger on the other side requires a shift in the way manufacturing companies operate.

Do you remember when all applications were on-premises applications? Do you remember quarterly BSA (The Software Alliance) audits and press releases that identified companies for being out of compliance? Do you remember when big software manufactures were in the news because they were auditing school districts for software compliance? Have you read about any of this recently? Probably not.

We’re pleased to announce release 2021.3 of Ivanti User Workspace Manager. The new release includes significant new capabilities for Ivanti Application Control and Ivanti Environment Manager.