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The latest News and Information on IT Service Management, Service Desk and related technologies.

9 Common Change Management Mistakes and How To Avoid Them

Customer preferences are constantly evolving, just as much as technology. This can have a significant impact on your business and its internal operations. Such fast-paced evolution demands an equally fast change management function. Organizations that focus just on the mechanics of change management but ignore the principles and intended outcomes are likely to make mistakes. But you can avoid these mistakes through intelligent design and application of change management.

7 Habits I&O Leaders Should Replace in 2021

As the digital-first operating world evolves, IT organizations are struggling to decide which practices to maintain and which to phase out. This transition from a “plan/build/run” lifecycle to a more agile, team-oriented structure has become the catalyst for organizational conflict, challenging the very foundation of how companies should operate.

The Business Value of Integrating ITAM with ITSM

As organizations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better understanding into their distributed software and hardware assets. IT teams need immediate access to detailed information in context of services and underlying assets they run on to make more intelligent decisions about their IT investments. Having asset visibility at their fingertips enables them to maximize cost savings, secure assets, and improve the employee experience.

Quick Demo: Leaky App Detection and Remediation

Here's a quick two-minute video demonstrating the power of Ivanti's UEM for Mobile and Mobile Threat Defense and this time detecting a leaky app, specifically the very popular video-sharing TikTok app. Tiktok has had a history of vulnerabilities where the personal information of users was exposed and could have potentially been harvested and leaked out by malicious cyber threat actors.

How government can meet the rising demand for digital services

The pandemic has undoubtedly accelerated digital transformation for organizations of all sizes and across all sectors. With that change, Canadians’ expectations for streamlined, simple digital services are shifting, too. Citizens are now looking for consumer-grade experiences from government. With demand for digital experiences increasing across all generations of Canadians, government has an opportunity to streamline their services for the digital age.

Automation for the (Cost-Savings) Win!

The experienced IT professional is no stranger to the term “automation.” However, many don’t fully grasp the potential this word presents to IT processes, including the fast-growing realm of intelligent automation. But before you start looking to automation to help rein in costs, it’s important to develop an automation strategy that best fits the needs of your organization. This article explores the three key areas in which to start when building your automation framework.

Quick Solutions To Improve The Customer Experience

In today’s business environment, consumers and organizations have a different relationship altogether. Modern consumers have become more informed, and are not driven merely by quality or low prices. Gone are the days of product-oriented advertisements that focused just on the tangible benefits of a product or where premium quality was associated with better brands.

Avoid Market Pressures That Compromise Mobile App Security

The marketplace for mobile apps is a broad and highly competitive one. There are millions of apps available on Apple’s App store, Google Play, and within private enterprise app stores. Expanding market demands continue to drive the pressure to innovate. New iOS and Android updates and mobile device releases, along with myriad apps from companies vying for their customer’s attention, are creating shorter app release cycles.

Pipeline Ransomware. Could I Be Next?

If you have been following the news or trying to buy gas in Atlanta, you probably have already heard about the ransomware attack on one of the most important strategic pipelines in the US. 2020 saw ransomware attacks skyrocket and now 2021 seems to be following the trend. The current situation begs us to rethink how we think about our security practices and mindset. One area of security that you may have heard about is Zero Trust (ZT).