Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this while sitting in the same place I have worked from for the last year: in my dining room-turned-office, pads of sticky notes, and various charging cables keeping my cookbooks company on the shelf. Prior to March 2020, I commuted to an open office almost every weekday.

AIOps isn’t an IT magic wand, but it sometimes works like one. One day last fall, our IT ops team was heads down on a major cloud migration project. Meanwhile, ServiceNow Event Management detected a high volume of alerts from the monitoring system—600% more than usual. That typically means a lot of unplanned work for our IT team, not to mention a delay in our cloud migration schedule.

With Memorial Day right around the corner, customers are preparing their carts for a weekend of online sales and shopping. Unfortunately, the increase in online traffic for holiday sales is ripe with potential for issues. Similar to the glitches and crashes we see during holiday weekends such as Black Friday and Cyber Monday, the potential of website issues may increase with online traffic during Memorial Day weekend sales. Luckily, there are ways IT pros can prepare for a surge.

Magisk is a very sophisticated systemless rooting technique that can bypass Google's SafetyNet attestation and allow apps like Google Pay, many banking apps, and even Fortnite and Pokémon Go games to be installed on a rooted Android device. Rooting an Android device is popular to allow the user to customize and tweak their device by allowing the installation of third-party apps and tools, removavl of bloatware, and speed up the processor and network.

Ivanti User Workspace Manager (UWM) 2021.1 is a major release focused on quality, stability and several feature enhancements. As of version 2021.1, Application Control offers a native user interface inside the AC console. This interface presents an aggregated view of events captured from all managed endpoints. The events are filtered and categorized on a per-feature basis and can be seamlessly translated into policy actions via drag-and-drop functionality.

Without question, the largest disruption the customer service market has ever experienced happened at the beginning of the pandemic. Millions of customer service agents across the globe were sent home overnight, causing major disruptions for companies that were too reliant on manual processes and tribal knowledge. Agents didn’t have the necessary tools in this new remote environment, and customers experienced unprecedented wait times as a result, with some requests never being answered.

The Knowledge 2021 Digital Experience, our annual user conference, includes sessions from ServiceNow customers and partners about how they’re leveraging the Now Platform to grow their businesses and reshape their industries.

I’m very pleased to announce that ServiceNow has been named a Leader in the Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2021. We attribute this recognition to our latest low-code innovations and capabilities. According to this evaluation, “ServiceNow has grown to a low-code platform of the first rank. Known for its IT service management solutions, ServiceNow has invested heavily in its low-code tooling and ‘workflow platform’ messaging.

In this blog, we will walk through the scenario of sending or E-bonding ServiceNow incidents to 5 destinations simultaneously, using Robotic Data Automation and AIOps Studio. E-bonding refers to a scenario where data is delivered (one-way) or synchronized (two-way) between two or different systems, which are typically under different administrative boundaries. E-Bonding term originally appeared in Service Provider and Telco space (see: ATT E-Bonding).