Coca-Cola is one of the most recognizable brands on the planet. That’s because wherever it’s produced, the quality, product, and design are the same. When three Coca-Cola companies merged in 2016 to create Coca-Cola European Partners, operational differences became apparent. The company needed a way to standardize platforms and processes across 13 Western European countries and 50 bottling plants. We had three systems in place, three ways of working, and multiple languages.

The retail, banking, telecom, and tech sectors have been trying to prove their love of customer experience (CX) for years. But the COVID-19 pandemic has underscored the need to elevate those vital customer relationships. German shoemaker Adidas is a case in point. In November 2020, it reported strong quarter-over-quarter performance.

Workflow efficiency has never been more important. As the COVID-19 pandemic tightens purse strings across the globe, organizations of all sizes are looking to get more done with less. Workflows are a vital asset to any organization. It has been found that approximately three hours of every eight-hour workday is wasted on irrelevant or personal tasks.

It is no secret that the failure rate of IT projects is the biggest worry for project managers. Add to this the impact of the current pandemic. A cursory Google search will present you with reports from Gartner, Statista and many others detailing how the spending in Global IT is projected to go down in 2020 (We still don’t have complete figures for all the financial quarters in 2020) compared to 2019. This is despite the availability of vaccines and the growing number of vaccinated population.

Is your company losing out to your competition because your workforce is unable to be productive? Do your employees lack the right tools and IT support that they need to do their jobs?Is your IT team struggling to meet the pouring demands of your employee IT issues? Are your employees feeling frustrated waiting for their IT issues to be resolved?

The term ‘patch’ triggers many familiar images – affixing a rubber patch to a blown bike tire, the ubiquitous duct tape repairs of myriad objects, and so on. While these temporary fixes won’t heal the underlying cause, they are a quick and easy solution. Our applications and software frequently need patches as well, to fix bugs, security flaws and add feature enhancements. However, in this case, patching is not a temporary band-aid, but rather a proactive planned strategy.

Over the past year, companies have flocked to digital transformation more than ever to protect revenue, maintain business continuity, and pursue productivity in today’s distributed work environment. Having an effective cloud strategy is a key component to any company’s digital transformation journey. To build the best cloud strategy, IT departments need one data model and cross-enterprise integration system.

Businesses need maximum agility to survive these trying times. The Agility Issue of Workflow Quarterly is packed with insights to help your company power through the pandemic and emerge stronger on the other side. The issue presents new research by ESI ThoughtLab and ServiceNow on how the pandemic has affected business agility in enterprises around the world.

Managing hardware assets, manually, from the time they are purchased to the time they are disposed of is a tedious, cumbersome task that is susceptible to many errors. These manual and scattered processes are often inaccurate and difficult to manage. Manual data keeping means that asset information is stored in silos, which raises the overhead expenses, increases the likelihood of asset theft and losses, and makes it hard to comply with the organization’s standards and regulations.