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The latest News and Information on IT Service Management, Service Desk and related technologies.

You Have to EARN the Gorilla Suit

There’s an old joke that goes something like this: back in the days of vaudeville, comedy acts were all the rage. This young guy wants to get into the business, but he’s not sure his act is good enough. He knows all the great comedians of the time would put on a gorilla suit, and the audience ate it up. So the first time he goes up in front of an audience, he throws on the suit and prepares to walk out on stage.

SOS! Why 2021 has to be the Summer of Security

Sunblock: Check. Life vest: Check. Zero trust security: Wait, what? Summer gives us all a little breathing room and a chance to relax. This summer, perhaps more than any other in our lifetimes, we’re all looking forward to loosening up. As we get a hint of normalcy, or at least what “normal” is going to look like now that we’re in the Everywhere Workplace, many people are letting their guards down. We want folks to relax. We really do.

Improve Operational Efficiency (5 Tips & Tricks)

Do you know how to improve operational efficiency in your organization? As we emerge from the COVID-19 pandemic, you should aim to hit the ground running with an organization-wide productivity drive. A decline in productivity has been a key concern for many operating remotely during the pandemic. With employees entering back into the workplace, it is time to start examining ways to improve operational efficiency.

Here's What the Future Holds for IT Professionals

If someone predicted how IT roles will change in the coming years, they’d likely envision tech roles maturing around emerging and high-value new technologies, such as AI, data science, and the cloud, as well as an ongoing focus on cybersecurity across industries and business divisions. These topics frequently come up in discussions with tech leaders about the near future of IT roles. But many would be surprised by two major trends.

Alloy Software Wins Globee in the 16th Annual 2021 IT World Awards

BLOOMFIELD, N.J., June 24, 2021 (Newswire.com) – Alloy Software, a leading provider of ITSM and ITAM solutions, announced today that The Globee® Awards had named Alloy Software a winner in the 16th Annual 2021 IT World Awards®, in the IT Service Management category. These prestigious global awards recognize software vendors with advanced, ground-breaking products, solutions, and services in all areas of technology and cybersecurity.

A Look Back at the Year That Was

Remember where your business was a year ago? Remember where you were a year ago? How could anyone forget? As the seriousness of the pandemic became apparent, nearly every business experienced chaos and confusion. What was reliable and routine suddenly became ambiguous and unsure—in literally a day. Offices, factories, retail stores, and restaurants were shut down, and employees were sent home.

HR Service Delivery: What Modernizing Can Do For Your Organization

When it comes to running a Human Resources (HR) department successfully, it’s a balancing act of maximizing budget and productivity. HR is a core part of the enterprise, but it is often up against flat or shrinking budgets. A lot of time gets invested into searching for ways to eliminate full-time employee hours spent on tedious manual tasks and re-shift its staff’s focus to driving more strategic initiatives.

3 ways to manage digital risk in any organization

Digital transformation is vital to business today. However, it can increase digital risks, which can take many forms. To help ensure your organization is protected against business disruptions, noncompliance, and errors, you need a robust digital risk management program. Our three-part Managing Digital Risk and Beyond webinar series is designed to help you prepare for, manage, and address digital risks in your organization: Develop a risk management program.

Connection Center for ServiceNow Deep Dive

Take a deep dive into our SCOM Connection Center for ServiceNow. Discover how to convert critical SCOM alerts into actionable ServiceNow incidents with real-time, two-way synchronization. Plus, find out how we use out-of-the-box, code-free integration to get SCOM and ServiceNow working as one! You can download a FREE 30-DAY TRIAL on our website.