High Velocity
What happens when am ITSM team uses Jira Service Management? See how they increase velocity, collaborate across dev and ops, and shred like rock stars. Yes, we said "shred like rock stars". Watch the video and see how!
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
Integrating Network Automation for Better Monitoring and Performance
Network Monitoring is often considered the key in ensuring an efficiently run network. However, as the business and its operations keep expanding, network monitoring goes from being a responsibility to become a necessity. At a larger scale, network issues can result in significant hindrances for the operations.
Get the full picture with SquaredUp's ServiceNow Tile (Part 1)
ServiceNow is one of the most widely deployed ITSM tools within enterprise IT environments, and for good reason – they provide a highly customisable platform that allows organisations build the tools they need to their exact requirements. But you’ve got more than ServiceNow to manage and monitor – there’s SCOM, Splunk, and Solarwinds monitoring your infrastructure, also your APM and CI/CD tools too.
Level Up Your IT Asset Management Strategy
Whether you’re supporting remote teams or working in a hybrid environment, IT asset management (ITAM) is a critical practice to the business and your service management strategy. If you’ve been following our ITAM series and are delivering services to employees, you most likely have an understanding of the ITAM essentials and questions to keep in mind when developing a strategy. Now in this blog, I’ll guide you on the journey to take your strategy to the next level.
The Innovation Experience delivered to you
The ServiceNow Innovation Experience is an immersive experience for our customers, partners and prospects to physically or digitally walk through a workspace that truly represents the office of the future, today.
Service Requests Go Mobile
The ability to deliver IT services in an effective and user-friendly manner is a key to success in the IT Service Management world. Alloy Navigator delivers a great experience to employees and customers by automating a broad range of standard service requests, including employee onboarding, password resets, provisioning remote access, and hardware requests. Now with the latest update for our mobile app, service requests can be managed using phones or tablets.
Portal Customisation in Freshservice
Redesign your support portal according to your brand guidelines and make it a part of your organization's domain.
Elevate your Oracle Monitoring and Service Management now and get 20% off!
Get above and beyond Oracle monitoring on SCOM by creating actionable ServiceNow incidents from your SCOM alerts with real-time, two-way synchronization. Cookdown and NiCE have joined forces to help you leverage your SCOM and Oracle monitoring investment while increasing your IT Service Management quality, in the best possible way.
Safe Return to Campus
Navigating enrollment challenges, budget constraints, and student uncertainty is challenging. The ServiceNow® Safe Workplace suite makes it possible to support the health and safety of students, faculty, and staff – enabling a safe return to campus.
Effectively Manage Your IT Infrastructure With The Alert Management Module
Organizations today use a wide range of apps and services as part of their IT infrastructure. This includes a combination of private and public clouds, third-party apps, security services, databases, and so on. With such a complex infrastructure in place, organizations face the challenge of monitoring the uptime of all these services to ensure continuous business availability.