Operations | Monitoring | ITSM | DevOps | Cloud

SMS messaging continues to be one of the most effective channels for time-sensitive communication. In operations environments where every second counts, it offers a direct line to the right person, fast. But too often, SMS is bolted onto workflows as an afterthought, leading to unreliable delivery, alert fatigue, and unnecessary manual overhead. Automation solves most of these problems-but only when done correctly.

Dredging is a critical operation for maintaining navigable waterways, expanding ports, and supporting marine infrastructure projects. However, traditional dredging methods have long been plagued by inefficiencies, rework, and inconsistent results. As marine environments become more dynamic and regulatory standards more stringent, the demand for greater precision and productivity has never been higher.

Transactional emails form an important business communication channel for customers. Automated messages like order confirmation, password reset, or shipping updates are crucial and create trust. Prompt delivery of such important emails is vital, and can be achieved by selecting the right transactional email service provider. The last thing you want is a solution that will disrupt your business as you grow. You need one that will guarantee you good deliverability and offer the features you require.

As part of a customer project, we developed a custom Jira Management Pack for Microsoft System Center Operations Manager (SCOM). This tailored solution enables IT operations teams to monitor key performance and health metrics of Jira environments, ensuring planning and bug-tracking platforms remain available and performant. With this Use Case paper, we want to share our knowledge with the SCOM Community to highlight the possibilities of advanced monitoring on Microsoft SCOM, helping teams get better in their day-to-day tasks.

A wave of businesses are embracing multi-cloud strategies to gain flexibility and scalability. By combining on-premises infrastructure, private clouds, and public platforms like AWS, Azure, and Google Cloud Platform (GCP), IT teams can experiment, deploy, transform, and improve their IT applications significantly. On the down side, this modern IT approach of employing multiple clouds (in both public and private forms) also brings significant complexity, making it challenging to monitor systems, control costs, and secure environments. There are just too many threads to track and tie together to ensure a taut IT fabric.