Rich Anakor, chief solutions architect at Vanguard, is on a small team with a big goal: Give Vanguard customers a better experience by enabling internal engineering teams to better understand their massively complex production environment—and to do that quickly across the entire organization, in the notoriously slow-moving financial services industry. They also had a big problem: The production environment itself.
Pernod Ricard is the toast of the wine and spirits industry, with a comprehensive portfolio that includes brands such as Jameson, Absolut Vodka, and Havana Club. While the $53 billion company has thrived on traditional distribution channels such as restaurants, clubs, stores, and duty-free shops, Pernod Ricard has recently focused on growing its direct-to-consumer (D2C) e-commerce business.
What do an airline, the world’s largest retailer, the French government, Adobe, and NASA’s JPL have in common? They use the Elastic Stack to empower customers, communities, and, even, interplanetary exploration. With the Elastic Stack’s ability to take data from any source and in any format, and then search, analyze, and visualize it in real time, organizations can act quickly to improve customer experience and power critical systems.
“I’ve received so many tickets where I would spend hours troubleshooting four or more applications to try and find what was causing the latency when it was connection speed all along,” shares Aaron Hilton, a system administrator at Central Maine Healthcare system. Aaron is one of the main points of contact for resolving Citrix tickets, and the lack of visibility into the Citrix delivery infrastructure caused him to be reactive instead of proactive.
Employees in today’s corporations are dependent on properly functioning technology in order to get their work done and realize their business objectives. User experience can affect outcomes positively or negatively. The IT team at HCL Technologies turned to Nexthink to grant them insight into their client’s user experience and facilitate proactive responses to issues affecting users.
Atos needed deep insights into the entire chain of components necessary for a virtual workplace to do its job properly, with a particular emphasis on user experience. This is exactly the kind of requirement that eG Enterprise is built for, which is what prompted Atos to start using the product five years ago. Sietze Vrind, a business manager at Atos says they’ve “never regretted it for a moment.”
500 customers in 15 countries. 200 Billion push notifications delivered yearly. With over five years of experience in the industry, 500 customers and over 200 billion push notifications delivered each year, Batch.com prides itself as one of the world’s leading Mobile-First Customer Engagement Platform. Their motto “Keep pushing” exemplifies this, since their platform delivers push notifications to some of the world’s most prominent names in any industry.
