Operations | Monitoring | ITSM | DevOps | Cloud

Latest Customer Stories

Americaneagle.com and ROC Commerce stay ahead with Retrace

As a digital agency, the last thing you need are production issues for your ecommerce clients. The stakes are even higher when your ecommerce clients are running Super Bowl ads for millions to see. Instead of enjoying the game, you are faced with troubleshooting a dumpster fire. The development teams at Americaneagle.com and ROC Commerce rely heavily on Application Performance Management (APM) tools, especially on high stakes game days.

ThinkTel Network Assessment for UC Deployment Case Study

Find out how ThinkTel, a provider of advanced hosted, and on-premises, voice, video, conferencing, and data solutions for the Enterprise, Carrier and SMB markets throughout Canada, leverages Obkio’s Network Performance Monitoring solution to perform a network assessment of clients’ network capability to support the specific requirements of Real Time Media and deploy a Unified Communication solution with confidence (Microsoft Teams via Direct Routing, Skype for Business).

Box - Enhanced Performance Reliability with Catchpoint

Box is a leader in Cloud Content Management, providing users easy access to their information and a secure platform to share and collaborate. Box delivers its cloud-based product via web applications, integrations with partner solutions such as Microsoft Office 365 and G Suite, and publicly exposed and supported APIs that enable customers and partners to integrate Box into their systems. As with any SaaS application, performance, reliability, and availability are critical to the business.

Galileo and Splunk: Ensuring Patient Trust with Serverless Observability

When it comes to patient care, convenience and trust are critical to success. Healthcare startup Galileo prioritizes just that through technology that gives people 24/7 access to medical care and improves the dialogue between patients and their doctors. Galileo ensures uptime, minimizes latency, and reduces errors so patients get the help they need when they need it and can ultimately live better, healthier lives.

Stop the Crashes! Pharma Company Wisely Repairs IT Issues

A Gartner poll released earlier this year predicted that roughly half of all enterprise employees will likely work remotely (at least part of the time) post-COVID. That’s probably a welcomed sign for those that have settled into remote or hybrid work models, but surprisingly, businesses and institutions are still struggling to avoid major IT blunders that impact these digital workers.

Experience Everywhere: IWC and Engage

IWC is a Swiss luxury watchmaker that has been creating masterpieces since 1868. Of course, in recent months, and like so many businesses, IWC has had to adapt to the demands of a much more flexible and dispersed workforce. In this environment, IT’s capacity to communicate directly with employees is more important than ever. Fortunately, IWC was already using Nexthink Engage to reach out to its user base. Here, Ramon Hartmann explains how Engage makes a difference at the company, and why it’s superior to all standard modes of internal communication.

Partner Profile: NextBit Technologies

In some industries, Covid-19 has served as a war cry to push the lever on progressive digital initiatives. Urgency amid dire uncertainty created a reason to move forward and faster. Surveys have also indicated a much stronger focus on public cloud infrastructure, as IT leaders gravitate toward cost-effective, on-demand scalability.

AT Internet - Elevating Product Quality with Catchpoint

AT Internet, a digital analytics pioneer, helps companies measure and optimize the digital performance of their customers across all marketing channels. From data collection to in-depth analysis and the sharing of insights, AT Internet’s Analytics Suite Delta provides high-quality, GDPR-compliant data that optimizes decision-making company-wide.