Operations | Monitoring | ITSM | DevOps | Cloud

FireHydrant Tasks provide turn-by-turn navigation during an incident

An incident has been declared and your runbook has fired. Everyone is gathered in your Slack channel, the tickets are opened, and roles are assigned. Now what? This is when most teams manually update status pages and kickoff investigation streams using a patchwork of tribal knowledge and supporting playbook documents.

How to Monitor PHP-FPM with Prometheus

PHP is one of the most popular open source programming languages on the internet, used for web development platforms such as Magento, WordPress, or Drupal. In addition to all PHP bases, PHP-FPM is the most popular alternative implementation of PHP FastCGI. It has additional features which are really useful for high-traffic websites. In this article, you’ll learn how to monitor PHP-FPM with Prometheus.

Harnessing the whole organization to create a better customer experience

Creating an effortless customer experience is one of the key imperatives facing customer service leaders today. Providing experiences without friction is a crucial step in enabling organizations to be more responsive and agile while improving employee productivity, satisfaction, and retention.

Data Center Analytics: Top KPIs Chosen by Experts

Today’s data centers generate a lot of data. Intelligent rack PDUs and other metered power infrastructure, environmental sensors, and the constant change in modern data centers all contribute towards a massive volume and variety of data. But data center professionals don’t have the time to collect all the data from its sources, analyze it, and derive insights from it that improve their data center operations.

6 Popular End User Monitoring Tools in 2021

Before we dive into the comparison details, let's define end-user monitoring; it is monitoring the customer’s behavior or actions while using an application. Monitoring customer behaviors helps you analyze your application and improve it. In that way, it directly improves your business, i.e., happy customers mean more business. End-User monitoring tools also analyze how your application deployment and delivery affect your user experience.

Get to the Good Stuff

This video blew us away. In 15 seconds, Frito-Lay illustrated the deliciousness of Tostitos® Salsa comes down to 3 simple, wholesome ingredients with transparent packaging that enhances the flavor experience. With ultimate visibility, you can see the quality right through the jar. Man, we couldn’t stop talking about the genius of it all. We boiled that 15 seconds down even further. “3 ingredients. Chop, chop. Yum, yum.” (By my count, that’s 8 seconds)

How to improve uptime with real-time monitoring, Grafana dashboards, and Grafana Loki: Inside Dish Network's observability stack

Dish Network is on a mission to connect people and things by changing the way the world communicates. With products ranging from Dish and Sling TV to retail wireless services and 5G networks, monitoring their satellite communications equipment is mission critical to maintaining extreme uptime for Dish’s 20 million customers across the United States.

Automate Your Boring Tasks with Ruby

If you aren’t already fed up with doing the same boring stuff over and over again, you will In the long run. Tasks which are repeated again and again in the same manner, such as System administration tasks, such as uploading your codebase, adjusting settings, repeatedly running commands, etc. tend to sap the enthusiasm you experience when working on your project.

7 Ways to Accelerate Cloud Native Development

Modern enterprises understand the need to move away from developing monolithic applications to ones that make best use of the cloud to enable business acceleration at scale and speed. That means transforming development to more resilient cloud native architectures that can be readily deployed to cloud, multi-cloud, and hybrid environments. What does it mean to be cloud native?

Status Pages: The Ultimate Guide

Status pages have become the end-users window into your team’s operations. Companies with status pages are doing the right thing for their users — building in some transparency while mitigating frustration and support contact. For the benefits of status pages to pay off, organizations need to treat them as something more than active wiki-pages run by support.